Hybrid Mac IT Support Analyst

TEKsystems; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT service provider in London is looking for a Service Desk Analyst to provide essential support for hardware, software, and networking issues. This hybrid role requires excellent troubleshooting skills and customer service orientation. You'll participate in IT Operations projects and document processes to enhance efficiency. Ideal for a candidate who thrives in a collaborative environment and enjoys problem-solving.

Qualifications

• Experience with technical support in a hybrid workplace.
• Ability to troubleshoot hardware and software issues efficiently.
• Strong customer service and communication skills.

Responsibilities

• Provide in-office and remote support for users.
• Support SaaS tools and compliance practices.
• Participate in IT Operations scrum teams.

Skills

iMac

iOS

jamf

MacBook

Apple

Support

Troubleshooting

Technical support

Customer service

Applications support

Hardware

Job description

A leading IT service provider in London is looking for a Service Desk Analyst to provide essential support for hardware, software, and networking issues. This hybrid role requires excellent troubleshooting skills and customer service orientation. You'll participate in IT Operations projects and document processes to enhance efficiency. Ideal for a candidate who thrives in a collaborative environment and enjoys problem-solving.