Hybrid Lettings Coordinator: Vacant Homes & KPI Focus

Sanctuary Group; Greater London; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A not-for-profit housing association seeks a Customer Lettings Coordinator in Greater London. Responsibilities include managing vacant homes to boost performance, maintaining data accuracy, and delivering high-quality customer service. The ideal candidate must demonstrate excellent communication, IT skills, and the ability to meet performance targets. An attractive benefits package is offered, including 25 days of annual leave and a pension scheme.

Benefits

25 days annual leave

Pension scheme with employer contributions

Wellbeing support

Life Assurance

Employee Advice Service

Qualifications

• Experience managing void KPI performance for vacant stock is ideal.
• Ability to work under tight performance targets.
• Initiative in team settings is crucial.

Responsibilities

• Manage and drive void KPI performance for vacant stock.
• Turn around voids from notice to let.
• Perform property inspections and viewings.
• Ensure legal compliance and risk management.

Skills

Excellent communication skills

Strong IT and database skills

Ability to plan, organise and prioritise

Attention to detail

Tools

Microsoft Office

Job description

A not-for-profit housing association seeks a Customer Lettings Coordinator in Greater London. Responsibilities include managing vacant homes to boost performance, maintaining data accuracy, and delivering high-quality customer service. The ideal candidate must demonstrate excellent communication, IT skills, and the ability to meet performance targets. An attractive benefits package is offered, including 25 days of annual leave and a pension scheme.