Hybrid IT Support Engineer – Second Line

Pharmacy2U; Leeds; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading online pharmacy in the UK is seeking an IT Support Engineer to provide essential support for business-critical applications. The role involves troubleshooting, technical issue resolution, and ensuring seamless IT experiences for users. Candidates should possess proven IT support experience and strong troubleshooting skills. The position offers a hybrid work schedule and a competitive salary of up to £35K per annum, alongside a comprehensive benefits package that promotes well-being and professional development.

Benefits

Competitive contributory pension

Occupational sick pay

Enhanced maternity and paternity pay

25 days' annual leave

Private healthcare insurance

Professional registration fees covered

Qualifications

• Proven experience in an IT support or application support role.
• Proven track record supporting business-critical applications.
• Knowledge of Active Directory and authentication services.

Responsibilities

• Provide first and second-line support for applications.
• Diagnose hardware and application issues.
• Monitor and maintain application performance.

Skills

IT support experience

Troubleshooting skills

Customer focus

Experience with cloud solutions

Knowledge of ITIL processes

Tools

ServiceNow

Azure

SQL

Microsoft 365

Job description

A leading online pharmacy in the UK is seeking an IT Support Engineer to provide essential support for business-critical applications. The role involves troubleshooting, technical issue resolution, and ensuring seamless IT experiences for users. Candidates should possess proven IT support experience and strong troubleshooting skills. The position offers a hybrid work schedule and a competitive salary of up to £35K per annum, alongside a comprehensive benefits package that promotes well-being and professional development.