Hybrid IT Service Desk Analyst: 1st/2nd Line Support

Sunil Goel & Associates, CAs; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology support organization in Cardiff seeks an enthusiastic IT Service Desk Analyst to provide 1st and 2nd line technical support. You will assist colleagues with IT issues, troubleshoot problems, and create user guides. The ideal candidate has experience in a similar role, is confident with Microsoft technologies, and enjoys helping others. This role offers competitive benefits and a chance to grow within a supportive team environment.

Benefits

Flexible Working Options

Generous Annual Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Wellbeing Support

Qualifications

• Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment.
• Confident with Microsoft technologies and end-user hardware.
• A great communicator who enjoys helping others.

Responsibilities

• Provide 1st line technical support to colleagues.
• Troubleshoot and resolve IT incidents.
• Support users with their computers and Microsoft software.
• Create and update user guides and knowledge base articles.

Skills

1st/2nd line IT Service Desk support experience

Knowledge of Microsoft technologies

Communication skills

Organisational skills

Proactive attitude

Tools

Microsoft Windows

Microsoft Office

Active Directory

Job description

A technology support organization in Cardiff seeks an enthusiastic IT Service Desk Analyst to provide 1st and 2nd line technical support. You will assist colleagues with IT issues, troubleshoot problems, and create user guides. The ideal candidate has experience in a similar role, is confident with Microsoft technologies, and enjoys helping others. This role offers competitive benefits and a chance to grow within a supportive team environment.