Hybrid IT Infrastructure Engineer (2nd/3rd Line)

The Best Connection Group Ltd; Lickey End; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading UK recruitment firm is seeking an IT Infrastructure Engineer to support their technology operations in Bromsgrove. You will solve complex technical challenges while maintaining and improving core systems in a modern office environment. This role offers a competitive salary between £45,000 and £55,000, excellent holidays, and hybrid working flexibility. Candidates must have an IT Degree and intermediate support experience. Join a committed equal opportunities employer with a supportive culture.

Benefits

30 days holiday (rising to 33 with service)

Free on-site parking

Pension plan

Cycle-to-work scheme

Employee benefits platform

Qualifications

• Must possess an IT Degree or equivalent qualification.
• Experience in 2nd/3rd line support is essential.
• Intermediate certifications such as MS, Cisco, or similar are required.

Responsibilities

• Act as an escalation point for 2nd/3rd line service desk queries.
• Monitor and maintain core servers and IT systems.
• Investigate incidents and perform root cause analysis.

Skills

Strong diagnostic abilities

Problem-solving

Confident communication in English

Education

IT Degree or equivalent qualification

Intermediate certifications (MS, Cisco, VMWare)

Tools

Cisco

VMWare

Azure

Job description

A leading UK recruitment firm is seeking an IT Infrastructure Engineer to support their technology operations in Bromsgrove. You will solve complex technical challenges while maintaining and improving core systems in a modern office environment. This role offers a competitive salary between £45,000 and £55,000, excellent holidays, and hybrid working flexibility. Candidates must have an IT Degree and intermediate support experience. Join a committed equal opportunities employer with a supportive culture.