Hybrid Insurance Recovery Specialist

Hastings Insurance Services Limited; Bexhill-on-Sea; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading insurance firm in Bexhill-on-Sea seeks a Claims Recoveries team member to manage non-fault claims after road traffic accidents. This role involves supporting recovery efforts, interacting with policyholders, and ideally requires customer service experience. Full training is provided, and the position supports hybrid working. The starting salary is £27,750 with opportunities for progression.

Benefits

Up to 5% annual discretionary Bonus

Hybrid working

25 days holiday and bank holidays equivalent

Pension match up to 10%

Life insurance (4 x base salary)

Discounted Hastings Direct products

Tech scheme, cycle-to-work

Qualifications

• Previous claims or recovery experience is advantageous, but full training will be provided.
• Strong customer service skills with a background in telephony-based roles.
• Good IT proficiency, particularly in Microsoft Excel, Word, and Access.

Responsibilities

• Communicate effectively with policyholders and stakeholders to provide updates and resolve claims.
• Assess and validate claims, ensuring policy coverage and processing payments.
• Investigate liability and make informed decisions on claim outcomes.

Skills

Customer service skills

Attention to detail

Data entry

Administrative skills

IT proficiency

Problem-solving ability

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

A leading insurance firm in Bexhill-on-Sea seeks a Claims Recoveries team member to manage non-fault claims after road traffic accidents. This role involves supporting recovery efforts, interacting with policyholders, and ideally requires customer service experience. Full training is provided, and the position supports hybrid working. The starting salary is £27,750 with opportunities for progression.