Hybrid HR Onboarding Team Leader | Shared Services

katiebard; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading HR firm in Birmingham is seeking an experienced HR Onboarding Team Leader to join their Shared Service Function. This hybrid role requires proven HR onboarding experience in a shared service center, with responsibilities involving team leadership, service delivery oversight, and process improvement. The successful candidate will manage a team of HR Administrators while ensuring high-quality service delivery. This is a fantastic opportunity to influence the transformation of HR processes within the organization.

Qualifications

• Experience in HR onboarding within a shared service centre environment.
• Proven ability to manage and develop a team of HR Administrators.
• Familiarity with service delivery and performance monitoring.

Responsibilities

• Lead and develop a team of HR Administrators.
• Ensure service delivery meets agreed SLAs.
• Act as the onboarding specialist for the Shared Service Function.
• Manage internal ticketing system and prioritize tasks.
• Collaborate with external screening providers.
• Produce weekly operational reports for stakeholders.
• Identify opportunities for process improvement.
• Contribute to HR projects and support their successful delivery.
• Resolve escalations and handle queries promptly.

Skills

HR experience

Team leadership

Customer-centric service

Process improvement

Job description

A leading HR firm in Birmingham is seeking an experienced HR Onboarding Team Leader to join their Shared Service Function. This hybrid role requires proven HR onboarding experience in a shared service center, with responsibilities involving team leadership, service delivery oversight, and process improvement. The successful candidate will manage a team of HR Administrators while ensuring high-quality service delivery. This is a fantastic opportunity to influence the transformation of HR processes within the organization.