Hybrid Housing Officer - Field & Office Role

Sovereign Network Group; Thatcham; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading housing provider in North Hampshire is seeking a Housing Officer to deliver high-quality services to customers. The role involves managing a complex caseload and ensuring safety within neighborhoods while maintaining excellent customer relationships. Candidates should have strong communication skills, previous housing service experience, and a full UK driving license. The position offers a starting salary of £32,000 - £38,000, along with various benefits including generous holidays and a matched pension scheme.

Benefits

25 Days Holiday + Bank Holidays

Enhanced maternity/adoption pay

Wellbeing discounts, including gym memberships

Qualifications

• Proven ability to manage a complex caseload effectively.
• Experience in high-demand customer service environments.
• Knowledge or experience in housing management services.

Responsibilities

• Deliver high-quality mixed tenure service to customers.
• Resolve housing management challenges including anti-social behaviour.
• Promote safety and inclusivity in neighborhood communities.

Skills

Proactive caseload management

Strong communication skills

Excellent customer service

Knowledge of housing management

Experience with Microsoft Office

Relationship management

Full UK driving license

Job description

A leading housing provider in North Hampshire is seeking a Housing Officer to deliver high-quality services to customers. The role involves managing a complex caseload and ensuring safety within neighborhoods while maintaining excellent customer relationships. Candidates should have strong communication skills, previous housing service experience, and a full UK driving license. The position offers a starting salary of £32,000 - £38,000, along with various benefits including generous holidays and a matched pension scheme.