Hybrid Household Complaints Specialist

Ageas UK; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance firm is seeking a dedicated Complaints Handler in Eastleigh. In this role, you will manage and resolve customer complaints, ensuring fair outcomes while providing exceptional service. Ideal candidates will have a strong background in household claims and excellent communication skills. This position offers flexible working options and various benefits, making it a great opportunity for career advancement and personal development.

Benefits

Flexible working options

Career development opportunities

Range of benefits

Qualifications

• Proven experience in handling customer complaints effectively.
• Strong communication skills for engaging with customers and stakeholders.
• Ability to work within claims processes.

Responsibilities

• Manage and resolve customer complaints efficiently.
• Ensure adherence to claims processes.
• Engage with stakeholders to achieve fair outcomes.

Skills

Customer service

Communication skills

Knowledge of household claims

Job description

A leading insurance firm is seeking a dedicated Complaints Handler to join their team in Eastleigh. You will manage and resolve customer complaints while ensuring fair outcomes, embodying exceptional customer service. The role includes adherence to claims processes and stakeholder engagement. Ideal candidates should have a strong background in household claims, excellent communication skills, and a customer‑centric approach. Flexible working options and a range of benefits are offered, making this an exciting opportunity for career development and improvement.