Hybrid Financial Support & Credit Collections Specialist

AMEX; Lewes; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global financial services provider is seeking a Financial Specialist to support customers facing financial difficulties in Lewes. This role requires empathy and resilience to navigate sensitive conversations. Candidates should possess excellent problem-solving and communication skills, with experience in customer service preferred. The position offers a hybrid working model and comprehensive benefits to support overall well-being.

Benefits

Competitive base salary

Bonus incentives

Medical and dental benefits

Flexible working model

Paid parental leave

Access to wellness centres

Confidential counseling support

Career development opportunities

Qualifications

• Computer literate and able to navigate multiple systems.
• Natural communicator, able to adapt conversation style.
• Resilience to manage diverse customer calls.
• Effective problem-solver for first-contact resolution.
• Attention to detail with strong decision-making skills.
• Willingness to learn and adapt through change.
• Team player in a collaborative environment.

Responsibilities

• Demonstrate empathy in challenging conversations.
• Maintain a calm tone under pressure.
• Work within compliance guidelines.
• Offer tailored consultative support.
• Receive training and be supported by experienced team members.

Skills

Active listening

Empathy

Customer communication

Problem-solving

Negotiation skills

Job description

A global financial services provider is seeking a Financial Specialist to support customers facing financial difficulties in Lewes. This role requires empathy and resilience to navigate sensitive conversations. Candidates should possess excellent problem-solving and communication skills, with experience in customer service preferred. The position offers a hybrid working model and comprehensive benefits to support overall well-being.