Hybrid Customer Support Advocate – Med-Tech & Software

TympaHealth; Exeter; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A health technology company in Exeter is seeking a Customer Support Agent to provide exceptional service to clients. This hybrid role requires excellent communication skills and customer support experience, ideally in the Med-Tech industry. The agent will handle enquiries, improve processes based on feedback, and maintain high customer satisfaction levels. Benefits include a competitive salary, 25 days holiday, and flexible working arrangements.

Benefits

25 days holiday

Life Assurance Scheme

Hybrid Working model

Mental Health Support

Qualifications

• Experience in a customer support role, preferably in Med-Tech or software solutions industry.
• Able to work independently and as part of a team, managing multiple deadlines.

Responsibilities

• Deliver exceptional service and support to customers.
• Ensure a seamless customer experience handling enquiries and complaints.
• Achieve case resolution SLAs and KPIs.

Skills

Customer Support experience

Excellent communication skills

Problem-solving mindset

Detail-oriented

Proficiency in CRM databases

Education

A-Level or equivalent

Tools

Salesforce

Job description

A health technology company in Exeter is seeking a Customer Support Agent to provide exceptional service to clients. This hybrid role requires excellent communication skills and customer support experience, ideally in the Med-Tech industry. The agent will handle enquiries, improve processes based on feedback, and maintain high customer satisfaction levels. Benefits include a competitive salary, 25 days holiday, and flexible working arrangements.