Hybrid Customer Experience Advisor | Fast-Paced Delivery

Randstad Delivery; Shotton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading manufacturing company in the United Kingdom is seeking a Customer Service Adviser to enhance customer satisfaction and support operational processes. The role involves processing orders, managing customer data, and interacting with internal teams. Ideal candidates will have previous customer service experience, strong IT skills, and attention to detail. This position offers a hybrid working model with training provided and opportunities for career development.

Benefits

Modern office with scenic amenities

Career development opportunities

Team events and paid holidays

Qualifications

• Previous experience in a customer service or order processing role.
• Ability to prioritize workload and meet deadlines.
• Experience in a fast-paced, high-volume environment.

Responsibilities

• Deliver excellent service to customers via phone, email, and other channels.
• Process orders and manage customer data accurately.
• Coordinate deliveries and manage stock availability.

Skills

Customer service experience

Strong IT literacy

Excellent communication skills

Attention to detail

Ability to work independently

Tools

MS Office (Excel, Word, Outlook)

ERP systems (e.g., SAP, Sage)

Job description

A leading manufacturing company in the United Kingdom is seeking a Customer Service Adviser to enhance customer satisfaction and support operational processes. The role involves processing orders, managing customer data, and interacting with internal teams. Ideal candidates will have previous customer service experience, strong IT skills, and attention to detail. This position offers a hybrid working model with training provided and opportunities for career development.