Hybrid Customer Care Specialist

HSBC; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global financial institution in Leeds is seeking a Customer Service Advisor to deliver exceptional customer support. Enjoy a competitive salary starting from £24,000, with benefits including free parking, on-site gym, and hybrid working. The ideal candidate will be trained in a comprehensive 15-week programme and possess strong communication and listening skills. This full-time role requires a commitment of 35 hours per week, with varied working patterns available.

Benefits

Free parking

On-site gym

'Lunch on us' for 4 weeks

Subsidized on-site nursery

25 days' paid holiday (+ bank holidays)

Employee discounts

Pension/healthcare schemes

Qualifications

• Enthusiasm for delivering exceptional customer service.
• Ability to remain composed while solving problems.

Responsibilities

• Provide excellent customer support and resolve queries.
• Participate in a comprehensive training programme across 15 weeks.
• Work with peer coaches during live customer calls.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

A global financial institution in Leeds is seeking a Customer Service Advisor to deliver exceptional customer support. Enjoy a competitive salary starting from £24,000, with benefits including free parking, on-site gym, and hybrid working. The ideal candidate will be trained in a comprehensive 15-week programme and possess strong communication and listening skills. This full-time role requires a commitment of 35 hours per week, with varied working patterns available.