Hybrid Customer Care Advisor | Growth & Impact

TVH; Kidderminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global parts specialist in the UK seeks a proactive Customer Care Advisor to serve as the first point of contact for customers, ensuring their needs are met. The role involves managing customer interactions, building relationships, and contributing to process improvements. Candidates should possess a strong customer-first mindset and organizational skills. The position offers a competitive salary, hybrid work options, and continuous support from a collaborative team.

Benefits

Competitive salary package

Healthy work–life balance

Strong onboarding support

Opportunities for growth

Collaborative team culture

Qualifications

• Experience in customer service is a plus.
• Ability to prioritize and maintain overview in a dynamic environment.
• Enjoy collaborating and supporting others.

Responsibilities

• Act as the first point of contact for customer questions and complaints.
• Handle customer data accurately in the systems.
• Build strong, long-term customer relationships.

Skills

Customer-first mindset

Solution-driven

Organizational skills

Team player

Job description

A global parts specialist in the UK seeks a proactive Customer Care Advisor to serve as the first point of contact for customers, ensuring their needs are met. The role involves managing customer interactions, building relationships, and contributing to process improvements. Candidates should possess a strong customer-first mindset and organizational skills. The position offers a competitive salary, hybrid work options, and continuous support from a collaborative team.