Hybrid Customer Advisor — 6-Month Fixed Term

Karbon Homes; Gildersome; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A housing association based in Leeds is seeking a dedicated Customer Advisor for a full-time, fixed-term position. The role involves handling customer inquiries through phone and email, ensuring excellent service delivery. Suitable candidates should have prior customer service experience and excellent communication skills. This opportunity offers a hybrid working model with significant training and support provided.

Benefits

26 days annual leave, rising to 31 days

Occupational pension

Health cash plan

Birthday leave

Flexible pot towards enhanced benefits

Qualifications

• Prior experience of working in a frontline customer service environment.
• Ability to handle customer phone calls and emails.
• Strong listening skills and the ability to show empathy.

Responsibilities

• Handle a range of customer inquiries via phone and email.
• Triaging issues and resolving them at the first point of contact.
• Logging details on IT systems.

Skills

Customer service experience

Empathy

Communication skills

Job description

A housing association based in Leeds is seeking a dedicated Customer Advisor for a full-time, fixed-term position. The role involves handling customer inquiries through phone and email, ensuring excellent service delivery. Suitable candidates should have prior customer service experience and excellent communication skills. This opportunity offers a hybrid working model with significant training and support provided.