Hybrid CSM — Legal Tech & Customer Impact

Thomson Reuters; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading legal technology provider in Greater London seeks a Customer Success Manager to enhance customer engagement with their legal solutions. The ideal candidate boasts a law degree or significant experience in the legal field, combined with a proven track record in Customer Success roles. This full-time position includes a hybrid working model, emphasizing customer relationship building and driving product value. Comprehensive benefits and flexible work arrangements promote a balanced lifestyle.

Benefits

Hybrid Work Model

Flexible vacation and mental health days

Career Development Programs

Industry competitive benefits

Inclusive culture

Social impact initiatives

Qualifications

• Experience in Customer Success, Legal Technology, or related role.
• Ability to design tailored use cases for legal products.
• Strong communication skills required.

Responsibilities

• Coordinate onboarding activities for new customers.
• Develop use cases that maximize product value.
• Build trusted relationships with customers.

Skills

Customer-Centric Mindset

Relationship Building

Technical Acumen

Collaboration

Use Case Expertise

Education

Law degree or substantial experience in legal field

Job description

A leading legal technology provider in Greater London seeks a Customer Success Manager to enhance customer engagement with their legal solutions. The ideal candidate boasts a law degree or significant experience in the legal field, combined with a proven track record in Customer Success roles. This full-time position includes a hybrid working model, emphasizing customer relationship building and driving product value. Comprehensive benefits and flexible work arrangements promote a balanced lifestyle.