Hybrid Contact Centre Representative – Customer Care & Solutions

Appello UK; Norwich; Hybrid; GBP 12,000 - 15,000; Part time

Job summary

A dynamic customer service provider in Norwich seeks a Contact Centre Representative to engage with customers and provide exceptional service. This role involves taking inbound calls, making follow-up calls, and collaborating across departments to ensure quality interactions. Candidates should have customer service experience, a desire to help others, and the ability to navigate various systems. This hybrid position offers a competitive salary of £12,802.40 per annum and numerous perks, including training and discounts. Join a thriving company committed to community service.

Benefits

2 weeks of Full Time Training

124 hours holiday

Discounts on various services

24/7 employee assistance programme

Family and friends’ discounts

Pension Scheme - up to 3% matched

Free on-site parking

Qualifications

• Minimum of 1 year's experience in a customer-facing role.
• Ability to navigate around multiple systems.
• Passion for quality and customer satisfaction.

Responsibilities

• Engaging with customers through various channels.
• Taking inbound calls and making outbound follow-up calls.
• Collaborating with all departments to ensure service quality.

Skills

Customer service skills

Empathy

Attention to detail

CRM knowledge

Job description

A dynamic customer service provider in Norwich seeks a Contact Centre Representative to engage with customers and provide exceptional service. This role involves taking inbound calls, making follow-up calls, and collaborating across departments to ensure quality interactions. Candidates should have customer service experience, a desire to help others, and the ability to navigate various systems. This hybrid position offers a competitive salary of £12,802.40 per annum and numerous perks, including training and discounts. Join a thriving company committed to community service.