Hybrid Client Success & Retention Lead

Training Qualifications UK; Sale; Hybrid; GBP 30,000; Full time

Job summary

A leading assessment organization in Sale Manchester is seeking a proactive Customer Relationship Manager to build lasting relationships with clients. This role emphasizes customer satisfaction rather than sales, requiring collaboration with internal teams and occasional travel. Ideal candidates will possess strong communication skills and experience in customer service or account management within education or related industries. The position offers a hybrid working model and a supportive environment, along with comprehensive onboarding and benefits.

Benefits

25 days annual leave plus 8 Bank Holidays

Annual Loyalty Bonus

Bupa healthcare benefits

Employee Assistance Programme (EAP)

Qualifications

• Experience in customer service or account management within education or service-led industries.
• Ability to manage multiple accounts and priorities effectively.
• Analytical mindset with the ability to gather and interpret data.

Responsibilities

• Build and maintain strong, long-term customer relationships.
• Monitor customer health and engagement, addressing risks proactively.
• Support onboarding and training of new customers.

Skills

Strong relationship‑building skills

Proactive problem-solving

Communication skills

Attention to detail

Organisational skills

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Document management software

Job description

A leading assessment organization in Sale Manchester is seeking a proactive Customer Relationship Manager to build lasting relationships with clients. This role emphasizes customer satisfaction rather than sales, requiring collaboration with internal teams and occasional travel. Ideal candidates will possess strong communication skills and experience in customer service or account management within education or related industries. The position offers a hybrid working model and a supportive environment, along with comprehensive onboarding and benefits.