Hybrid Client Services Lead — Team & Client Outcomes

Mulberry Recruitment; Wokingham; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A recruitment agency is seeking a Client Services Team Manager to lead a team specializing in customer service within the employee benefits sector. This role involves motivating the team, ensuring high standards of service delivery, and driving operational efficiency. The position offers a hybrid working model after training completion. Ideal candidates will possess strong leadership skills and a background in delivering client-focused services.

Qualifications

• Experience in managing a team in a customer service environment.
• Strong ability to meet KPIs and regulatory requirements.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, motivate, and develop the Client Services Specialists team.
• Drive team engagement with proactive communication.
• Set and manage objectives aligned to business expectations.

Skills

Team leadership

Customer service

Communication

Job description

A recruitment agency is seeking a Client Services Team Manager to lead a team specializing in customer service within the employee benefits sector. This role involves motivating the team, ensuring high standards of service delivery, and driving operational efficiency. The position offers a hybrid working model after training completion. Ideal candidates will possess strong leadership skills and a background in delivering client-focused services.