Hybrid Claims Technician — Client Care & Admin

QBE Europe; Chelmsford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An international insurance company is seeking a Claims Technician to provide efficient support to the claims team based in Chelmsford. This role involves maintaining accurate records, ensuring high standards of client care, and developing relationships with stakeholders. Ideal candidates will possess strong organizational and analytical skills along with a basic understanding of insurance. The position offers flexible working options with substantial benefits including a competitive pension plan and private medical insurance.

Benefits

30 days holiday a year

Flexible working options

10% employer pension contributions

Private medical insurance

Family friendly policies

Remote work abroad options

Cycle-to-Work scheme

Qualifications

• Strong organisational and analytical skills, able to prioritise.
• Effective communication skills, both written and verbal.
• Basic understanding of insurance and reinsurance relevant to the business.

Responsibilities

• Provide effective support to claims handling teams.
• Ensure accurate recording and processing of information.
• Operate a helpline for clients to ensure high client care.
• Respond to client requests according to service standards.
• Maintain databases and documentation for new claims.
• Conduct review of outstanding claims status.

Skills

Claims Administration

Communication

Critical Thinking

Customer Service

Data Entry

Detail-Oriented

Document Management

Insurance Claims Processing

Intentional collaboration

Managing performance

Microsoft Applications

Prioritization

Problem Solving

Risk Assessments

Time Management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

An international insurance company is seeking a Claims Technician to provide efficient support to the claims team based in Chelmsford. This role involves maintaining accurate records, ensuring high standards of client care, and developing relationships with stakeholders. Ideal candidates will possess strong organizational and analytical skills along with a basic understanding of insurance. The position offers flexible working options with substantial benefits including a competitive pension plan and private medical insurance.