Hybrid Case Manager – Escalations & Customer Experience Lead

Movianto; Ackton; Hybrid; GBP 27,000; Full time

Job summary

A leading pharmaceutical supply chain partner in Ackton is seeking a Case Manager to manage incidents and escalated queries. The role requires building strong customer relationships and ensuring high service standards. Candidates should have substantial customer service experience, excellent communication skills, and a results-oriented mindset. This full-time position involves working three days on-site and two days homebased, with a starting salary of £26,060 annually and various benefits, including discounted gym memberships and extensive annual leave.

Benefits

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Life Assurance

Access to Simply Health

24/7 GP and counselling services

Cycle to Work scheme

Qualifications

• Extensive experience in a customer service environment focused on quality.
• Results-oriented with the ability to drive required outcomes.
• Proficient in managing escalated queries and delivering effective solutions.

Responsibilities

• Build and maintain strong customer relationships.
• Manage escalated queries from start to finish.
• Support Team Managers with reporting and training needs.
• Continuously improve processes and enhance customer experience.
• Analyze feedback and trends for informed recommendations.

Skills

Customer service experience

Results oriented

Strong customer focus

Investigative skills

Pressure management

Teamwork

Excellent communication skills

Initiative

Job description

A leading pharmaceutical supply chain partner in Ackton is seeking a Case Manager to manage incidents and escalated queries. The role requires building strong customer relationships and ensuring high service standards. Candidates should have substantial customer service experience, excellent communication skills, and a results-oriented mindset. This full-time position involves working three days on-site and two days homebased, with a starting salary of £26,060 annually and various benefits, including discounted gym memberships and extensive annual leave.