Hybrid AWS Connect Engineer - Cloud Contact Center (3mo)

Adecco; North East; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing agency is looking for an AWS Connect Support Engineer in Newham. In this role, you will manage AWS Connect environments, troubleshoot technical issues, and collaborate with cross-functional teams to enhance the contact centre experience. Candidates should have over 3 years of IT support experience, strong communication skills, and familiarity with AWS and IVR systems. This is a full-time role with a contract of 3 months, offering a competitive daily rate.

Benefits

Opportunity to work with cutting-edge cloud technologies

Collaborative team environment

Career growth and professional development

Qualifications

• Hands-on experience with AWS Connect and related AWS services.
• 3+ years in Help Desk/Desktop support or IT support roles.
• Strong communication and customer service orientation.

Responsibilities

• Configure and manage AWS Connect instances and call flows.
• Monitor ticket queues and ensure timely resolution.
• Diagnose and resolve call routing and integration issues.

Skills

AWS Connect

IVR systems

ITSM tools

Customer service orientation

Collaboration

Tools

Amazon S3

Job description

A leading staffing agency is looking for an AWS Connect Support Engineer in Newham. In this role, you will manage AWS Connect environments, troubleshoot technical issues, and collaborate with cross-functional teams to enhance the contact centre experience. Candidates should have over 3 years of IT support experience, strong communication skills, and familiarity with AWS and IVR systems. This is a full-time role with a contract of 3 months, offering a competitive daily rate.