Hybrid AV Service Desk Engineer — World-Class Tech Support

Devonshire Appointments; Manchester; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading technology firm is seeking an Audio-Visual Service Desk Engineer to provide first-line support for AV systems and ensure seamless client experiences. This permanent position offers a competitive salary of £32-38K, with a hybrid work model requiring 4 days a week in the Central Manchester office. The ideal candidate will possess a strong technical understanding of AV and IT systems, excel in communication, and demonstrate a customer-centric approach.

Qualifications

• Strong technical understanding of AV and/or IT systems.
• Calm, customer-centric approach to diagnosing and resolving issues.
• Exceptional verbal and written communication skills.

Responsibilities

• Deliver first- and second-line support for AV systems.
• Manage AV remote management platform and configuration documentation.
• Communicate clearly with stakeholders throughout the process.

Skills

Technical understanding of AV and IT systems

Customer-centric approach

Verbal and written communication skills

Organisational skills

Curiosity and a hunger to learn

Tools

ServiceNow

Jira

Monday

Job description

A leading technology firm is seeking an Audio-Visual Service Desk Engineer to provide first-line support for AV systems and ensure seamless client experiences. This permanent position offers a competitive salary of £32-38K, with a hybrid work model requiring 4 days a week in the Central Manchester office. The ideal candidate will possess a strong technical understanding of AV and IT systems, excel in communication, and demonstrate a customer-centric approach.