Hybrid Applications Support Analyst — Core Insurance Tech

NFP; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance support company is looking for an Applications Support Analyst to join their growing Technology team in Birmingham. The successful candidate will manage application-related support and change requests in a fast-paced environment. Key responsibilities include providing end-user support, troubleshooting, and logging incidents with enterprise-level systems. Ideal candidates will have knowledge of the Acturis platform and excellent problem-solving skills. The role offers a hybrid work model and extensive employee benefits.

Benefits

Matched employer pension contributions

Comprehensive Private healthcare

Generous annual leave allowance

Opportunities for hybrid working

Employee social events

Qualifications

• Experience in supporting end users, especially in insurance.
• Strong troubleshooting skills with escalation as needed.
• Knowledge of the Acturis platform and data structures.

Responsibilities

• Support employees via phone and other channels.
• Assist with application issues and business integrations.
• Log and manage incidents with ticketing systems.
• Support application integration and onboarding during acquisitions.

Skills

End user support in insurance

Troubleshooting

Acturis platform knowledge

Enterprise service desk systems

Excellent communication skills

Problem-solving

Training others

Job description

A leading insurance support company is looking for an Applications Support Analyst to join their growing Technology team in Birmingham. The successful candidate will manage application-related support and change requests in a fast-paced environment. Key responsibilities include providing end-user support, troubleshooting, and logging incidents with enterprise-level systems. Ideal candidates will have knowledge of the Acturis platform and excellent problem-solving skills. The role offers a hybrid work model and extensive employee benefits.