Hybrid 2nd Line Service Desk Engineer – MSP

Constant Recruitment Ltd; Ashford; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A respected Managed Service Provider in Ashford is seeking a skilled 2nd Line Service Desk Engineer. This position offers the chance to work in a hybrid environment, balancing on-site client work with office tasks. Ideal candidates will have experience in service desk roles and a strong aptitude for IT support. Training opportunities are extensive, covering critical technologies such as Microsoft 365 and Azure. We're looking for someone who can thrive in a fast-paced, customer-focused environment.

Benefits

Extensive training opportunities

Hybrid working model

Qualifications

• Experience in a service desk role (service provider or corporate environment).
• Proven abilities in IT support and installation.
• Driving license for onsite client visits.

Responsibilities

• Provide technical support and installation for various IT systems.
• Assist with troubleshooting Microsoft 365 and SharePoint.
• Support networking and hardware-related issues.

Skills

Technical skills

Communication skills

Customer service skills

Ability to work under pressure

Tools

Microsoft 365

Intune

Active Directory

TCP/IP

SharePoint

Job description

A respected Managed Service Provider in Ashford is seeking a skilled 2nd Line Service Desk Engineer. This position offers the chance to work in a hybrid environment, balancing on-site client work with office tasks. Ideal candidates will have experience in service desk roles and a strong aptitude for IT support. Training opportunities are extensive, covering critical technologies such as Microsoft 365 and Azure. We're looking for someone who can thrive in a fast-paced, customer-focused environment.