Hybrid 1st Line IT Support Engineer - SaaS/Desktop

RecruitmentRevolution.com; Sheffield; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading SaaS company in Sheffield is looking for a 1st Line IT Support Engineer. In this hybrid role, you will provide customer support, troubleshoot software issues, and maintain communication with clients. Ideal candidates have IT support experience, strong communication skills, and a desire to learn about the vending industry. The position offers a competitive salary between £25,000 and £28,000, alongside 25 days of holiday and opportunities for personal growth.

Benefits

25 days holiday plus bank holidays

Opportunities for professional growth

Collaborative team environment

Qualifications

• Experience in customer-facing IT offices or software support roles.
• Passion for problem-solving and troubleshooting.
• Ability to communicate effectively with both technical and non-technical users.

Responsibilities

• Respond to first-line support queries from customers.
• Provide accurate and customer-focused responses.
• Assist with software testing before releases.

Skills

Customer-facing IT experience

Problem-solving skills

Strong communication skills

Analytical thinking

Microsoft Applications proficiency

Education

A-Level standard or equivalent

Tools

Microsoft SQL Server

Artificial Intelligence

Job description

A leading SaaS company in Sheffield is looking for a 1st Line IT Support Engineer. In this hybrid role, you will provide customer support, troubleshoot software issues, and maintain communication with clients. Ideal candidates have IT support experience, strong communication skills, and a desire to learn about the vending industry. The position offers a competitive salary between £25,000 and £28,000, alongside 25 days of holiday and opportunities for personal growth.