HVAC Service Technician London and Kent, Trane UK Ltd

ZipRecruiter; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading climate solutions provider in the UK is seeking a Service Technician to provide exceptional customer service and technical support. The role includes diagnosing system issues, performing maintenance, and ensuring customer satisfaction. Ideal candidates will have strong knowledge of service principles and effective communication skills. This position offers a competitive salary, benefits, and a company vehicle.

Benefits

Competitive salary

Healthcare benefits

Company van

Qualifications

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills.

Responsibilities

• Diagnose and repair equipment at customer sites.
• Provide Planned Preventative Maintenance (PPM) services.
• Generate reports on completed work orders.

Skills

Diagnosing system problems

Customer relationship management

Effective communication

Analytical thinking

Proficient in Microsoft Office Suite

Education

Certification with F-Gas

Tools

Diagnostic software

Job description

Job Description

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.

Looking for candidates in the following post code areas: BN, RH, TN, ME and London post codes; DA, RM, BR, SE, IG, E

Key Responsibilities

• Customer and Technical:
• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regional service managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in using Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities

• Knowledge of manufacturing industry an advantage.
• People and communication skills with a positive mindset.
• Able to work with minimal supervision.
• Appropriate skilled based certificates with F-Gas.
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays.
• Proficient in using Microsoft Office Suite.
• UK Drivers licence as a company vehicle will be allocated.
• Right to Work status confirmed for Country of application.

You can look forward to

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• Company van.
• A fast-paced working environment.
• An excellent working culture and community.
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.

Responsibilities:

Qualifications:

Key Competencies:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to , , , sex, , , , , , marital status, , status as a protected veteran, or any legally protected status.