Human Resources Manager

Firmdale Hotels; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel group in London is seeking an HR Manager to oversee various people-related activities at their Covent Garden Hotel. The role involves supporting Senior Managers, handling recruitment, and implementing HR initiatives to engage employees. Ideal candidates will have senior HR experience, preferably in hospitality, along with a strong understanding of employment law. The position offers a dynamic environment and opportunities for professional development, including employee discounts and various benefits.

Benefits

Discounts at restaurants and bars

Complimentary meals

Increased holiday allowance

Ongoing training and development

Regular social events

Qualifications

• Experience in employee relations, learning and development within the hospitality sector.
• Strong communication skills with a passion for engagement.
• Ability to develop relationships with schools and recruitment opportunities.

Responsibilities

• Oversee employee relations and support Senior Managers.
• Assist Managers with recruitment and onboarding.
• Implement HR initiatives and maintain personnel data compliance.

Skills

Attention to detail

HR generalist background (preferably hospitality)

Employment law knowledge

Problem-solving ability

Coaching/mentoring skills

Building rapport with teams

Education

CIPD qualification (preferred)

Job description

Here at Firmdale Hotels, we have an amazing opportunity for an HR Manager to joinour team at our beautiful Covent Garden Hotel.

As the HR Manager, you will be responsible for overseeing the full remit of people‑related activities associated within our Covent Garden Hotel. This is an on‑site role based in our 5 luxury hotel.

Duties and Responsibilities

• Supporting the Senior Managers with employee relations, health and wellbeing and people policies, providing support and guidance on HR issues, concerns and queries and overseeing ER cases
• Assist Managers with recruitment needs ensuring the best onboarding experience for new starters
• Organise and promote employee engagement initiatives throughout your business areas
• To ensure effective and legal compliance with regards to all personnel data and records, providing timely and accurate information to payroll
• Implement HR initiatives, the Company EAP programme, Occupational Health and liaising with our people provider companies
• To compile monthly HR metrics including staff turnover, retention etc. and create and implement action plans and recommend changes for improvement
• Promote excellent communication among employees using social media and our Talent Toolbox dashboard
• Develop relationships with schools, colleges and recruitment opportunities
• To provide coaching and mentoring in a confidential manner
• To keep up to date with best practice, personal development and legislation

What you need

• Excellent attention to detail
• An HR generalist background at senior level, preferably within the hospitality sector, previous experience and a passion for engagement, communications, employee relations, learning and development
• A strong working knowledge of employment law and preferably CIPD qualified (although not essential)
• Ability to problem solve both operational and strategic issues through a pragmatic and commercially sound approach and based on feedback from the operation
• A coach/mentor style with a friendly and warm personality, committed to developing people within the business
• Passionate and enthusiastic about the industry and our people
• Ability to build great rapport and relationships with teams and our people

What we offer

• Access to Wagestreem financial wellbeing app for discounts, coaching and early wage access
• Generous 30% discount at our restaurants and bars
• Complimentary meals
• Dry cleaning service for work attire and discounted personal dry cleaning
• Increased holiday allowance based on length of service
• Season ticket loan for convenient commutingReferral bonus scheme for recommending top talent
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service rewards
• Exclusive discounts at Design Hotels and charitable volunteering opportunities
• Staff sales, spa discounts, and product perks
• And much more!!

Why Choose Firmdale Hotels?

Firmdale Hotels stands as an internationally acclaimed group boasting 11 luxurious hotels and 8 bars and restaurants in London and New York. Our dedication to excellence has garnered recognition from the hospitality industry through numerous awards and accolades, including :

• Two prestigious AA rosettes awarded to Ham Yard Restaurant in 2024.
• Dorset Square Hotel earning an AA rosette and an AA breakfast award in 2024.
• Conde Nast Traveller's 2023 Top Hotels in London, recognizing The Soho Hotel and Ham Yard Hotel.
• Winner of the Best Employer Award at The Cateys in 2017 & 2020, and ranked Number One in The Caterer Best Places to Work in Hospitality.
• Manager of the Year accolade awarded to Laura Sharpe at the Cateys in 2018.
• Group Hotel of the Year recognition at the Cateys in 2018.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.