Human Resources Director

Itonlinelearning; Luton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading online learning platform is looking for an Employee Relations & Human Resources Manager to join their London office. The role involves managing employee relations cases, conducting investigations, and supporting HR initiatives. Candidates should possess a bachelor's degree and experience in employee relations or labor law. This position offers a unique opportunity for career growth in a dynamic, high-performance culture while maintaining a positive employee experience.

Qualifications

• Experience in employee relations or labor/employment law.
• Knowledge of national and local employment laws and regulations.
• Experience managing complex, sensitive ER cases with discretion.

Responsibilities

• Manage and oversee ER casework, collaborating with HRBPs.
• Conduct and manage ER investigations and conflict resolution.
• Support implementation of ER and compliance policies.
• Analyze ER trends and metrics for proactive interventions.

Skills

Employee relations expertise

HR partnership

Conflict resolution

Communication skills

Education

Bachelor's degree or equivalent

Job description

ABOUT THE ROLE

Our Global People & Places team is seeking a talented Employee Relations (ER) & Human Resources (HR) Manager to join our London office. This dual‑function role combines strategic employee relations expertise across our organization with hands‑on HR partnership for our global hub teams. You’ll support a positive employee relations climate that promotes employee safety, capability, engagement, and a high‑performance, customer‑obsessed culture. This position serves as a trusted advisor on complex ER matters while acting as the frontline HR consultant to the London Hub leader and local teams. This role offers unique career growth opportunities in a global, fast‑paced environment with industry‑leading People & Places practices.

RESPONSIBILITIES

• Manage and oversee ER casework, collaborating with Functional and Regional Senior HRBPs as needed.
• Conduct and manage ER investigations, performance management, workplace conduct issues, and conflict resolution.
• Support the design, implementation, and rollout of ER and compliance policies and programs.
• Take ownership and play a supporting role in significant ER projects.
• Partner with legal counsel and regional stakeholders to ensure compliance with local employment regulations.
• Analyze ER trends and metrics to identify opportunities for proactive interventions and process improvements.
• Act as a primary HR point of contact for the London Hub leader and teams.
• Provide consultation on people matters including talent management, organizational design, compensation, and employee development.
• Deliver guidance on company policies, local employment practices, and HR programs.
• Collaborate with Global People & Places teams (Functional HRBPs, Talent Acquisition, HR Operations) to ensure seamless service delivery.
• Support Hub leader(s) in maintaining an inclusive, productive, and engaging workplace culture.
• Facilitate onboarding, employee lifecycle events, and organizational changes.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent.
• Experience in employee relations, labor relations, human relations or labor/employment law.
• Knowledge of national and local employment laws and regulations.
• Experience managing complex, sensitive ER cases with discretion and sound judgment.

PREFERRED QUALIFICATIONS

• Advanced degree, law degree, or other specialized training in ER/HR.
• Excellent written and verbal communication skills with the ability to establish partnerships and work collaboratively with senior leadership and across all organizational levels.

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