Human Resources Administrator

Flogas Britain; Leicester; Hybrid; GBP 26,000; Full time

Job summary

An energy supplier in Leicester is looking for an HR Administrator to provide administrative support within their People Services team. This role requires effective communication and organizational skills, ensuring a smooth onboarding process and maintaining HR data accuracy. The ideal candidate will have a GCSE standard education and a strong customer service mindset. Benefits include a discretionary bonus, enhanced pension, and 25 holidays plus bank holidays.

Benefits

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Health plans

25 holidays + bank holidays

Enhanced Family Friendly Leave

Qualifications

• Proven track record of delivering high quality work.
• Experience in a fast-paced administrative environment.
• Commitment to providing exceptional service.

Responsibilities

• Act as the first point of contact for HR queries.
• Administer core HR processes for colleagues.
• Maintain and update HR SOPs.
• Manage onboarding tasks and documentation.
• Administer reward-related processes.

Skills

Strong customer service mindset

Effective communication skills

Organizational skills

Professional administrative support

Education

GCSE standard (grades C(4) or above in English and Mathematics)

Job description

Job Title : HR Administrator

Req ID : 9023

Company : Flogas Britain

Salary : £26,000.00

Location : Leicester, GB, LE7 1PF

Contract Type : Permanent

Location Type : Hybrid - 2 Days Office Based

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

How you’ll power our business as HR Administrator

The HR Administrator will work within our People Services team and will assist in providing general and HR administrative support to the business, through effective management of HR data and production of HR MI to ensure an efficient and streamlined service is provided to the business.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

Here’s what you’ll be doing

• Act as the first point of contact for all HR Internal customers (our colleagues), providing a warm, professional, and efficient response to telephone and inbox queries. Strive for first-time resolution and ensure every colleague interaction reflects the highest standard of service
• Administer all core HR processes (starters, leavers, contractual changes, absence, training, references, probation & FTC’s) with a customer-first mindset, ensuring a smooth and supportive process for colleagues at every touchpoint.
• Maintain and update SOPs to ensure HR processes remain efficient, standardised, and easy for colleagues to navigate.
• Administrator onboarding tasks such as saving new starter information, liaising with line managers, chasing required documentation, updating colleagues' details, and sending onboarding and scheduled follow-up emails.
• Administer reward-related processes (long service awards, eyecare, private medical insurance) in a way that celebrates and supports colleagues’ contributions and wellbeing.
• Handle HR system administration with accuracy, ensuring data integrity within the HRIS so colleagues can always rely on up-to-date and reliable information.

What we’ll need from you

• Educated to at least GCSE standard, with passes at grade C(4) or above (or equivalent) in English and Mathematics
• Experience of providing a professional administrative support service within a face paced environment
• Proven track record of delivering high quality work, to deadlines
• Strong customer driven service mindset and approach
• Able to communicate effectively at all levels within an organisation
• Track record of having delivered improvements within an administrative environment
• Excellent organisational skills, to manage & prioritise workload to meet conflicting deadlines
• Committed and personable with fluent written and verbal communication skills
• Is motivated by providing standards of excellence
• Develop effective relationships across the business

What you’ll get from us

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day.
• pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas : Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.