Human Experience Integrated Service Leader

Arup; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering and design consultancy based in Manchester is seeking a Human Experience Integrated Service Leader. This role focuses on business development and enhancing client relationships across the built environment. The ideal candidate will have a proven track record in strategic development, excellent communication skills, and experience in creating collaborative team environments. Additionally, a strong understanding of the built environment sector and a passion for improving human experiences are essential. Competitive rewards and a flexible work approach are offered.

Benefits

Attractive total reward package

Hybrid working model

Opportunities for personal development

Profit share scheme

Qualifications

• Proven track record of work winning and strategic business development.
• Significant experience in business development and client relationship management.
• Ability to inspire diverse perspectives and achieve collaborative goals.
• Excellent communication skills with both technical and non-technical audiences.
• Previous experience enhancing Human Experience in the built environment.

Responsibilities

• Develop and market integrated services in the built environment.
• Monitor market trends and identify growth opportunities.
• Collaborate with diverse teams on design challenges.
• Provide thought leadership and build market awareness.
• Lead projects and expand client relationships.

Skills

Work winning and strategic business development

Client relationship management

Cross-disciplinary teamwork

Customer satisfaction focus

Excellent written/verbal communication

Knowledge of the built environment sector

Experience in shaping Human Experience

Job description

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

We are looking for a Human Experience Integrated Service Leader, responsible for developing our work inand taking our integrated service to market.

At Arup we are committed to Total Design – taking a holistic and cross-disciplinary approach to our work, to tackle building the best team for the task and supporting our clients from before project inception through the full project lifecycle. Our work delivers value for our clients and the planet through striving for excellence and innovation.

The Opportunity

Our work spans the iconic and the unconventional, from delivering as well as at airports, , and expressing brand identity through digital experiences, to a world class expertise in immersive experiences in arts, culture & entertainment.

We view Human Experience in the built environment through four lenses : productivity, safety, wellbeing and identity – with clear market and client opportunities across each.

You will be part of the Technical Specialist Services, a team of 600 experts spread across the UK, India, Africa and the Middle East, representing 15 specialist practices. Our teams collaborate to create solutions for some of the world’s greatest design challenges, bringing an unparalleled breadth and depth of expertise to all parts of the built and natural environments.

As an Integrated Service leader, you will be empowered to take an ambitious approach to work-winning growing our business across the built environment where a holistic consideration of human experience is crucial to the best design outcomes and impact. You’ll monitor market trends and competitor activities and create opportunities for other Arup teams and other collaborators that align with our values and supplement our expertise.

You will lead the way we can offer our clients a single holistic viewpoint while being a driver of integrated thinking and outcomes working with the diverse technical disciplines within Technical Specialist Services and within Arup more broadly. You’ll work dynamically with cohorts brought together to work in a ‘studio’ approach, drawn from across different disciplines according to the specific needs of the client.

As an experienced and collaborative leader you’ll grow this service, lead projects and expand our client base. You’ll maintain your own established network, to whom this new and holistic approach to the market would be of interest. You will provide thought leadership and build market awareness of the Human Experience expertise within Arup with internal and external stakeholders.

We’re committed to holistic and cross-disciplinary approach to our work, building the best team for the task and supporting our clients from before project inception through the full project lifecycle. Our work delivers value for our clients and the planet through striving for excellence and innovation.

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect,shareand connect our diverse experiences,perspectivesand ideas.

You will have the opportunity to do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

Is this role for you?

We are looking for candidates with :

• Proven track record of work winning and strategic business development to deliver growth
• Significant experience in business development and client relationship management, potentially for new services, including high value clients and projects
• Proven track record in bringing cross-disciplinary teams together to create productive, collaborative environments and best-in-class results
• A passion for diversity, recognising the innovation and competitive edge that comes from a diverse, highlyskilled team where equal opportunities are truly valued
• A focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills andresponsiveness
• Ability to lead and inspire across diverse perspectives of deep domain expertise to achieve goals that are greater than the sum of their parts and delivered in a way to best respond to the needs and ambitions of our clients
• The ability to empower others to succeed, giving staff the confidence and support to thrive, develop and excel at what they do
• Excellent written / verbal communication skills with both non-technical and technical audiences, managingstakeholders
• Evidence of industry recognition of this work in the form of awards, publications, speaking and press appearances
• Knowledge of the built environment sector
• Awareness of key policy and legislation impacting the Heritage sector in the UK, and preferably Middle East, Africa, India and Europe
• A track record of communicating successfully with governance-bodies or project boards and stakeholders
• Previous experience shaping and enhancing Human Experience in the built environment

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and add to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

We appreciate that everyone’s circumstances are different and it’s not always easy to commit to standard working hours.is our innovative hybrid approach to working and gives all our members greater flexibility in deciding how and where they work.