Hub Coordinator

NHS; Wigton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Wigton is looking for a Hub Coordinator to join their innovative team. This role involves acting as a point of access for referrals while delivering high-quality community care. The ideal candidate should have strong administrative skills, experience in customer service, and a commitment to adapting in a dynamic environment. Salary is £24,937 to £26,598 per year, with 30 hours available weekly. This position offers opportunities for contributing significantly to community health services.

Benefits

27-day holiday scheme

NHS Discounts

Salary Sacrifice schemes

Qualifications

• Demonstrable experience in an administrative role.
• Experience working with electronic management systems.
• Experience in health or social care environments.

Responsibilities

• Act as a single point of access for referrals and enquiries.
• Support the development and delivery of specialist services.
• Engage effectively with patients and professionals.

Skills

Excellent telephone skills

Customer service skills

Adaptability

Ability to prioritize tasks

Education

GCSE (A – C) in Maths and English or equivalent

Level 2 or 3 certificates in Business Administration

Business Administration Apprenticeship

Tools

Microsoft Office programmes

NHS electronic systems (e.g., EMIS, ICE)

Job description

North Cumbria Integrated Care NHS Foundation Trust

Hub Coordinator

Closing date is 29 January 2026

30 Hours available. Hours to be agreed on appointment.

We are absolutely delighted to announce the launch of a Specialist Services Hub within the Community Collaborative. This exciting new initiative will bring together several of our specialist services—including Specialist Palliative Care, Bladder and Bowel Services, Acquired Brain Injury, and Virtual Wards—under one unified team.

Initially, the service will run Monday to Friday, excluding weekends & bank holidays but there may be scope in the future to provide 7 day cover across services.

The Hub will act as a single point of access for all referrals, enquiries, and contacts related to these services, making it easier for patients and professionals to connect with the right care quickly and efficiently.

We are seeking enthusiastic, adaptable individuals to join us in developing and delivering this innovative service. You will be part of a collaborative team dedicated to creating a seamless and supportive pathway for our specialist services.

If you are passionate about making a real difference in community care and enjoy working collaboratively to solve challenges, we would love to hear from you!

Applicants who have previously applied are not required to reapply.

Main duties of the job

• Team players who thrive in a dynamic, evolving environment
• Strong understanding of or willingness to learn how each specialist service operates
• Excellent communication skills to engage effectively with patients, families, and professionals
• Proficiency with IT systems and digital tools
• Adaptability and flexibility to work through the development stages of the Hub

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

Benefits

NCIC can offer successful future employees the following benefits:

• 27‑day holiday scheme rising to 33 after 10 years
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Vivup is a free, confidential counselling and information service to assist with personal or work‑related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

• GCSE (A – C) (9 – 4) in Maths and English or equivalent
• Level 2 or 3 certificates or diplomas in Business Administration or Customer Service.
• Business Administration Apprenticeship.

Knowledge and Experience

• Demonstrable experience in an administrative role
• Demonstrable experience of working with electronic management systems
• Demonstrable experience in the use of Microsoft Office programmes
• Able to work independently without direct supervision
• Demonstrable experience of customer service, answering phone calls and communicating with a range of stakeholders
• Demonstrable experience of working with data protection and privacy as set out by the General Data Protection Regulation (GDPR)
• Experience of health or social care environments
• Experience of using NHS electronic systems i.e. EMIS, ICE, e-Community, STRATA

Skills and Aptitudes

• Excellent telephone skills
• with clear customer service skills providing support and assistance to those who need it
• To be friendly, tactful, articulate, sympathetic and self‑motivated
• Ability to adjust to changing priorities and tasks whilst identifying and resolving issues efficiently
• Ability to prioritise tasks and deadlines ensuring accuracy and completeness in all tasks
• Committed to the values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals.

Other Requirements

• Act in ways that support equality and value diversity
• Able to travel independently of public transport
• Able to work flexibly to meet the needs of the service
• Able to work 7 days per week 08:00 - 20:00

North Cumbria Integrated Care NHS Foundation Trust

£24,937 to £26,598 a year per annum pro rata