Hub Assistant Intelligence Officer

HMRC; Gartcosh, Ipswich, Cardiff; Hybrid; GBP 29,000; Full time

Job summary

A government agency in Scotland is looking for an Intelligence Service Officer to develop intelligence on organized crime and fraud. You will receive and analyze intelligence while ensuring data confidentiality. Responsibilities include proactive customer service, teamwork, and contributing to continuous improvement. An annual salary of £28,016 is offered, along with a pension scheme and flexible working policies. This role is crucial for supporting compliance efforts and enhancing operational effectiveness.

Benefits

Pension contributions

Flexible working

Generous leave allowance

Family-friendly policies

Coaching and development

Qualifications

• Can handle changing priorities and still meet deadlines.
• Proactive in taking initiative and accountable for delivering high-quality work.
• Works effectively with others and contributes to a positive team environment.
• Shows attention to detail in recording and analysing information.

Responsibilities

• Receiving, assessing, and accurately recording intelligence from the public regarding HMRC fraud.
• Using databases to interpret and analyze information, producing intelligence reports.
• Handling confidential data with discretion and ensuring compliance with data protection legislation.
• Delivering excellent customer service and maintaining effective relationships with colleagues.
• Contributing to shared goals and supporting others in a team environment.
• Managing conflicting priorities and adapting to changing demands.
• Contributing to process enhancements through continuous improvement.
• Undertaking telephony work, handling inbound and outbound calls professionally.

Skills

Attention to detail

Customer service

Proactivity

Team collaboration

Job description

Job description

The purpose of the Intelligence Deputy Directorate within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.

We do this by

• Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making.
• Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness.
• Developing and delivering high impacting intervention opportunities to stop and disrupt serious non‑compliance.
• Collaborating with national and international partners to increase our collective impact and capability.

You will join HMRC’s Intelligence Services as it establishes a two-hub structure across our Cardiff, Gartcosh and Ipswich locations. They will undertake one of several roles listed below, each involving a variety of responsibilities, including customer-facing and telephony requirements.

You will be allocated to Hub roles depending on business requirement.

Cardiff, Gartcosh and Ipswich RIS IS Hub functions include:

Intelligence Acquisition, Co‑ordination and Exchange

The foundation and core of Intelligence Services delivery model from the:

• Gateway Exchange Team (GET) and Intelligence Bureau (IB) who provide more than 35,000 intelligence reports per annum in support of criminal investigations by external law enforcement partners
• Fraud Reporting Gateway (FRG) who receive and process over 150,000 contacts per year from members of the public reporting allegations of suspected tax evasion and customs fraud.

Specialist Intelligence Function

Responsible for exploring and developing new and innovative ways of identifying emerging threats and exploiting intelligence in partnership with wider teams. Includes:

• Police Systems Hub (PSH) who update and manage on behalf of HMRC records on the Police National Computer (PNC), the Police National Database (PND) flagging and Organised Crime Group Mapping (OCGM) teams.

Join us on a webinar

Do you want to learn more?

To find out more about the role and the application process, you can join a 60‑minute webinar session via Microsoft Teams. There will be a short Q&A session at the end. These will take place on:

• 13th January 2026 @ 11:00‑13:00
• 20th January 2026 @ 16:00‑18:00

If you would like to attend one of these sessions, please complete this form to tell us your email address and the session you'd like to attend, and you'll be sent an automated email containing the link to join the webinar of your choice.

Person specification

You’ll be joining our team of around 300 colleagues, your key responsibilities will include:

• Receiving, assessing, and accurately record intelligence from the public regarding HMRC fraud via telephone and other communication channels.
• Using internal and external databases to interpret and analyse information, producing clear and actionable intelligence reports/packages for dissemination.
• Responsibility for handling confidential data with discretion, ensuring the protection of sensitive information in full compliance with data protection legislation, security protocols, and internal policies.
• Delivering excellent customer service, maintaining effective working relationships with colleagues, managers, and external stakeholders.
• Working collaboratively within a team environment, contributing to shared goals and supporting others as needed.
• Operate effectively in a dynamic environment, managing conflicting priorities and adapting to changing demands.
• Contribute to a culture of continuous improvement by sharing ideas and supporting process enhancements.
• Undertaking telephony work as part of daily responsibilities, including handling inbound and outbound calls in a professional manner.

Essential Criteria

To be considered for this role, your application must demonstrate all the following:

• Can handle changing priorities and still meet deadlines and get important tasks completed.
• Proactive in taking initiative, adaptable in covering a range of responsibilities, and accountable for delivering high‑quality work.
• Works effectively with others, contributing to a positive team environment and building constructive working relationships.
• Shows attention to detail in recording and analysing information, supporting sound decision‑making through careful evaluation of data.

Behaviours

We'll assess you against these behaviours during the selection process:

Working Together

Delivering at Pace

Benefits

Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service