HR Team Leader: Drive Service Excellence & Onboarding

katiebard; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment agency in Birmingham seeks an HR Team Leader to drive service excellence and mentor a growing HR support team. The role involves overseeing HR processes, managing an internal ticket system, and ensuring top-tier service for employees. Candidates should bring strong problem-solving abilities, excellent time management, and a proactive mindset to challenge and improve HR functions. The position supports a fast-paced, dynamic work environment dedicated to enhancing employee experiences.

Qualifications

• Experience in HR, recruitment, or administrative roles.
• Proven track record of managing tasks in a fast-paced environment.
• Ability to challenge and innovate HR processes.

Responsibilities

• Lead internal ticketing system to manage HR requests.
• Produce weekly insights and reports for HR leadership.
• Manage and develop the HR support team.
• Ensure a seamless onboarding journey for new starters.
• Maintain accuracy in employee data and HR admin outputs.

Skills

Attention to detail

Time management

Prioritisation

Problem-solving

Multitasking

Tools

Microsoft Word

Microsoft Excel

CRM

SAP

Job description

A leading recruitment agency in Birmingham seeks an HR Team Leader to drive service excellence and mentor a growing HR support team. The role involves overseeing HR processes, managing an internal ticket system, and ensuring top-tier service for employees. Candidates should bring strong problem-solving abilities, excellent time management, and a proactive mindset to challenge and improve HR functions. The position supports a fast-paced, dynamic work environment dedicated to enhancing employee experiences.