HR Systems Analyst

Birmingham City University; Birmingham; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading educational institution is looking for an HR Systems Analyst to join the Human Resource Team. The ideal candidate will provide support on the HR System and assist with various HR projects. Responsibilities include logging change requests, providing user support, and troubleshooting technical issues. The position is an excellent opportunity for recent graduates seeking a career in HR, promoting diversity and inclusion in the workplace. The role includes a hybrid working model and offers generous pension and leave benefits.

Benefits

Generous pension

Annual leave provision

Hybrid working model

Access to campus facilities

Qualifications

• Strong ability to think critically and solve problems.
• Confident in providing user/customer support.
• High level of IT literacy, including advanced Excel functionalities.

Responsibilities

• Support HR team and faculty in the HR System (ERP).
• Collaborate with IT to resolve login issues.
• Log and manage change requests with the Senior HR Systems Analyst.
• Provide high-quality user support.
• Identify and troubleshoot HCM technical issues.

Skills

Critical thinking

User/customer support experience

Problem-solving skills

Written and spoken communication skills

IT literacy

Knowledge of Oracle Fusion or HCM system

Industry experience in IT or related field

Job description

Department HR Shared Services Location Birmingham, West Midlands Salary £38,050 to £44,131 Post Type Full Time Release Date 04 December 2025 Closing Date 23.59 hours GMT on Monday 12 January 2026 Reference H125003

Birmingham City University is a large and diverse place to study right in the heart of the city, and we currently have an exciting opportunity for a recent graduate to join our dynamic team in the Human Resource Team, as the HR Systems Analyst. The role will suit a candidate who is looking to start their career in the Human Resource environment. We particularly invite applications from people with diverse backgrounds and lived experiences that are similar to that of our student population.

About the Job

The role will be to support the Human Resources team and employees in the wider University on the HR System (ERP), as well as assisting with project-based activity. You will ensure that system processes facilitate the delivery of high calibre HR transactional processes.

Assist the HR Admin and Resourcing departments by addressing inquiries regarding new employees individuals encountering problems with ERP Resource access. The chosen candidate will collaborate with the IT team to swiftly resolve login complications and maintain effective communication with impacted users. This position will offer the selected individual the chance to engage in various projects, including aiding in the upkeep and enhancement of the ERP System as needed. This involvement will encompass all HCM modules, such as Performance and Talent, Learning, Absence, Payroll, Compensation, Time and Labor.

Responsibilities

• Receive, log and support change requests; working alongside the Senior HR Systems Analyst to design user experience flows and helping to test requests to successful conclusion.
• Provide User Support as required, ensuring high levels of customer service standards are always employed.
• Identify, troubleshoot and explore solutions for HCM technical issues. Escalate issues where necessary to ensure efficient resolutions.
• Support mass data load activity at key times of the year, ensuring data preparation is of a high standard and that lead-in times are adhered to.
• Maintain security accesses as directed by senior colleagues.

Qualifications and Skills

• Ability to think critically
• Confident in user/customer support (e.g. could have been in retail, call centre, or helping on open days)
• Excellent problem‑solving skills.
• Excellent standard of written and spoken communication skills
• High level of IT literacy (e.g. advanced formulas, look‑ups, pivot tables, charts, and graphs)
• Previous knowledge of Oracle Fusion, or other HCM system
• 12 month industry experience in an IT or related field

In return we offer a generous pension and annual leave provision. We also operate a hybrid working model that allows staff to combine on-site and remote working where appropriate, dependent on work duties. We also provide access to excellent facilities on campus, including supportive family friendly policies.

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.