HR Shared Services Manager

Security Industry Authority; Camden Town; On-site; GBP 43,000 - 51,000; Full time

Job summary

A government agency in Camden Town is seeking a Shared Services Manager to lead HR operations. This role involves ensuring efficient delivery of HR services and contributing to budget planning. The ideal candidate will have a CIPD Level 5 qualification and experience in leading HR teams. This position offers competitive salary and flexible working arrangements, along with generous annual leave and benefits.

Benefits

Civil Service Pension Scheme

27.5 days annual leave

Flexible working arrangements

Training opportunities

Gym discounts

Qualifications

• Experience leading a HR operations/shared services team.
• Proven track record in delivering efficient transactional HR services.
• Strong knowledge of employment legislation.

Responsibilities

• Lead the HR Shared Services function delivering transactional HR services.
• Contribute to budget planning and cost-saving options.
• Drive continuous improvement and embed best practices.

Skills

CIPD Level 5 qualification

HR policies knowledge

HRIS administration

HR metrics interpretation

Education

CIPD Level 5 or equivalent

Tools

HR software systems

Job description

The Shared Services Manager leads and develops the HR Shared Services function, ensuring the efficient delivery of high-quality transactional HR services to the entire organisation.

The postholder will be required to contribute to budget planning and provide cost saving options.

This role drives continuous improvement, embeds best practice, and fosters a customer-focused culture, enabling managers and colleagues to access timely, accurate support for all people-related processes.

Reporting Relationships

Reporting to the Strategic HR Business Partner Lead. The post holder will be responsible for managing a team of three (3) HR advisors delivering first line HR services to the entire organisation.

The HR team at the Security Industry Authority (SIA) is undergoing an exciting period of transformation. As part of our restructure, we are building a modern, fit-for-purpose HR function aligned with our organisational priorities and future ambitions.

Our New Structure

Our new structure will be organised into two distinct teams:

• Shared Services Team - responsible for delivering HR business partnering across the organisation. This includes leading on change management, employee engagement, reward, data analytics, and day-to-day transactional HR processes.
• Centre for Excellence - focused on talent acquisition, learning and development, and strategic workforce planning.

A key objective of this restructure is to evolve the HR function-from delivering primarily transactional services to providing a more strategic, value-added offer that drives performance, engagement, and inclusion.

Responsibilities and Requirements

We are seeking a proactive and solutions-focused HR professional to contribute to shaping a modern HR service that makes a real impact.

CIPD Level 5 qualification or equivalent experience and/or qualification is required. The ideal candidate will have experience of successfully leading a HR operations/shared services or administrative team, and a proven track record in delivering efficient and accurate transactional HR services.

Strong knowledge of HR policies, employment legislation, and HR operations best practice is essential. The candidate should also have experience producing and interpreting HR metrics and reports, and of HRIS administration and optimisation.

Benefits

Alongside your salary of £43,901, Security Industry Authority contributes £12,718 towards you being a member of the Civil Service Defined Benefit Pension scheme.

• A welcoming and innovative work environment.
• Continued support and development opportunities.
• Access to training for attainment of recognised qualifications.
• Flexible working arrangements.
• Annual leave entitlement will be 27.5 days, rising by one additional day for every two years of service up to a maximum of 32.5 days.
• A variety of discounts including Gymflex.
• Civil Service Pension Scheme - Employee contribution between 4.60% and 7.35% and Employer contribution between 26.60% and 30.30%.