HR Services Manager

Brite Recruitment Ltd; United Kingdom; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A global client is seeking an experienced HR Services Manager to lead their HR service delivery function. This position focuses on improving efficiency through automation and ensuring compliance in HR operations. Responsibilities include managing HR metrics, supervising payroll operations, and collaborating with various teams. The ideal candidate should have a strong background in HR Shared Services and be skilled in leadership and process optimization. A CIPD Level 5 qualification is preferred, along with advanced Excel capabilities.

Qualifications

• Proven experience in HR Shared Services or HR Operations.
• Ability to improve and automate HR processes.
• Highly organized with attention to detail.

Responsibilities

• Lead the development of automation and AI-driven solutions.
• Manage global HR metrics and reporting.
• Oversee HR operations and payroll management.

Skills

Leadership skills

Analytical skills

Relationship building

HR metrics and reporting

Process automation

Education

CIPD Level 5 or equivalent

Tools

HRIS platforms

Advanced Excel

Job description

HR SERVICES MANAGER

CHELTENHAM, HYBRID (3:2)

£60-70K + BONUS

Our global client is seeking an experienced HR Services Manager to lead and develop their HR service delivery function. The role will drive improvements, with a focus on automation, process optimisation and global consistency.

You will lead HR operations, overseeing payroll, systems and reporting. You’ll play a key role in shaping a scalable global shared services model while ensuring HR processes remain compliant, efficient and aligned to business needs.

RESPONSIBILTIES

• Lead the development of automation and AI-driven solutions.
• Manage global HR metrics including starter, leaver and attrition reporting for senior leadership reviews.
• Oversee global HR SOPs, policies, governance, version control etc.
• Act as owner of the HR Gateway and lead the HR Service Desk, producing regular reports and driving improvements.
• Support regional audits in partnership with relevant business stakeholders.
• Oversee and continuously improve HR processes, including employee life cycle and TUPE administration.
• Supervise payroll operations, including owning the relationship with the payroll provider.
• Collaborate with the wider HR team to ensure a unified and effective HR service.

REQUIRED EXPERIENCE

• CIPD Level 5 or equivalent (preferred)
• Strong experience within an HR Shared Services or HR Operations environment.
• Demonstrated ability to develop, improve and automate HR processes and workflows.
• Strong leadership skills to be able to support the team and develop their capability.
• Analytical, solutions-focused and comfortable working with HR metrics and reporting.
• Skilled in building strong relationships and delivering cross-functional projects.
• Advanced Excel skills and experience using HRIS platforms.
• Highly organised, detail-oriented and committed to continuous improvement.

NEXT STEPS

If you’re interested in this HR Services Manager role apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.