HR Services Manager

Brite Recruitment; Cheltenham; Hybrid; GBP 59,000 - 70,000; Full time

Job summary

A leading recruitment firm based in Cheltenham is looking for an experienced HR Services Manager to oversee and enhance their HR service delivery function. This hybrid role focuses on driving automation and optimisation of processes within global HR operations. Candidates should possess significant experience in HR Shared Services, strong leadership abilities, and advanced Excel skills to support effective service delivery in a compliance-focused environment.

Qualifications

• Significant experience in HR Shared Services or Operations.
• Proven ability to improve and automate HR processes.
• Experience managing HR metrics and reporting.

Responsibilities

• Lead automation and AI-driven HR solutions.
• Manage global HR metrics and reporting.
• Oversee HR processes and payroll operations.
• Collaborate with the HR team for effective service delivery.

Skills

Process automation

Strong leadership skills

Analytical and solutions-focused

Advanced Excel skills

Building strong relationships

Education

CIPD Level 5 or equivalent

Tools

HRIS platforms

Job description

Job Description

HR SERVICES MANAGER

CHELTENHAM HYBRID (3 : 2)

60-70K BONUS

Our global client is seeking an experienced HR Services Manager to lead and develop their HR service delivery function. The role will drive improvements with a focus on automation process optimisation and global consistency.

You will lead HR operations overseeing payroll systems and reporting. Youll play a key role in shaping a scalable global shared services model while ensuring HR processes remain compliant efficient and aligned to business needs.

RESPONSIBILTIES

• Lead the development of automation and AI-driven solutions.
• Manage global HR metrics including starter leaver and attrition reporting for senior leadership reviews.
• Oversee global HR SOPs policies governance version control etc.
• Act as owner of the HR Gateway and lead the HR Service Desk producing regular reports and driving improvements.
• Support regional audits in partnership with relevant business stakeholders.
• Oversee and continuously improve HR processes including employee life cycle and TUPE administration.
• Supervise payroll operations including owning the relationship with the payroll provider.
• Collaborate with the wider HR team to ensure a unified and effective HR service.

REQUIRED EXPERIENCE

• CIPD Level 5 or equivalent (preferred)
• Strong experience within an HR Shared Services or HR Operations environment.
• Demonstrated ability to develop improve and automate HR processes and workflows.
• Strong leadership skills to be able to support the team and develop their capability.
• Analytical solutions-focused and comfortable working with HR metrics and reporting.
• Skilled in building strong relationships and delivering cross-functional projects.
• Advanced Excel skills and experience using HRIS platforms.
• Highly organised detail-oriented and committed to continuous improvement.

NEXT STEPS

If youre interested in this HR Services Manager role apply today with your current CV. If you arent contacted within 7 days please assume your application was not selected.