HR Operations Team Leader

National House-Building Council; England; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading housing organization is seeking an HR Operations Team Leader to manage the HR Operations team and ensure comprehensive HR delivery. Responsibilities include overseeing HR administration, compliance, and optimizing HR systems. The ideal candidate will have HR Operations experience, strong organizational skills, and attention to detail. This full-time role offers a competitive salary with benefits including an enhanced pension and generous leave allowance.

Benefits

27 days annual leave + bank holidays

Enhanced pension scheme (up to 10.5%)

Subsidised private medical insurance

Career development opportunities

Flexible working arrangements

Qualifications

• Experience in HR Operations, ideally at team leader level.
• Strong organisational skills and proactive approach.
• Excellent attention to detail.
• Ability to address issues effectively.

Responsibilities

• Lead and develop the HR Operations team.
• Ensure compliance with regulatory requirements.
• Oversee HR data integrity and reporting.
• Manage and optimise HR systems.

Skills

HR Operations experience

Organisational skills

Attention to detail

Solution-focused

Team collaboration

Knowledge of HR legislation

Tools

ADP

ICIMs

Job description

Overview

Salary: £50,000.00 - £55,000.00 + 10% performance bonus
Working location: Milton Keynes/Hybrid
Employment type: full time, permanent
Job summary: Reporting to the Head of HR Business Partners, this role has line management responsibility for the HR Operations team and ensures the delivery of comprehensive, end-to-end HR administration throughout the employee lifecycle.

Responsibilities

• Lead and develop the HR Operations team, ensuring efficient HR administration, payroll support, and delivery of annual HR processes.
• Oversee HR data integrity, reporting, and analytics to provide insights, identify trends, and support strategic workforce decisions.
• Manage and optimise HR systems (ADP, ICIMs), driving automation, integration, and improved employee/manager experience.
• Ensure compliance with regulatory requirements (SMCR, Solvency II, IDD, Gifts & Hospitality) and mitigate HR risk.
• Provide HR support for Senior Staff and act as the main contact for HR Business Partners on key events.
• Foster collaboration across HR, Talent Acquisition, and business stakeholders, driving continuous improvement and customer-focused service.
• Proactive and organised.
• High attention to detail.
• Brings solutions to the table, not problems.
• Resilient and calm in challenging situations.
• Collaborate, achieving success through your team.
• Understanding of HR and employment legislation, best practice.

Qualifications

• Prior experience in HR Operations, ideally at team leader level.
• Strong organisational skills and proactive approach.
• Excellent attention to detail.
• Solution-focused with ability to address issues effectively.
• Resilience and composure in demanding circumstances.
• Collaborative mindset and ability to drive results through a team.
• Solid understanding of HR and employment legislation, and HR best practices.

What we offer

• 27 days annual leave + bank holidays
• Holiday purchase scheme
• Enhanced pension scheme (up to 10.5%)
• Life assurance
• Subsidised private medical insurance
• Employee discounts platform
• Two days volunteer leave
• Enhanced maternity, paternity, adoption leave and pay for all new parents
• Depending on location might attract London allowance (up to £7,500)
• And many more!

About NHBC

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we are in a phase of rapid growth, embracing technology, data and new ways of working. We offer opportunities for personal and career growth, thorough training, continuous development and the chance to earn recognised qualifications and professional memberships. We support flexible working and are happy to discuss flexible arrangements where possible.

Our inclusive culture is about empowering everyone to be their authentic selves, with a commitment to fair treatment and respect. Our active employee networks provide safe spaces for open conversations and idea-sharing.