HR Operations Relations Associate

5CA; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A global technology company is seeking an HR Operations Relations Associate to support payroll operations in EMEA countries. You will manage HR inquiries, oversee administrative tasks, and ensure compliance with local regulations. The ideal candidate will have a bachelor's degree in HR, 2+ years of experience, and strong communication skills. This is a remote position based in the United Kingdom.

Benefits

Remote position

Diverse and inclusive culture

Opportunities for learning and development

Employee engagement activities

Qualifications

• 2+ years of experience in HR or employee relations.
• Experience in managing HR matters in EMEA payroll countries.
• Ability to work independently on multiple projects.

Responsibilities

• Act as the first point of contact for HR inquiries.
• Manage employment changes in the HRIS.
• Support onboarding, offboarding, and HR operations.
• Collaborate with Employee Relations Managers for compliance.
• Assist with HR process improvements and automation initiatives.

Skills

Fluent in English

Excellent communication skills

Problem solving and conflict resolution

Strong proficiency in Microsoft Office

Confidentiality and discretion

Tech-savvy with HR tools

Education

Bachelor’s degree in Human Resources or related field

Tools

SAP SuccessFactors

Job description

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About the Job

The Job

The HR Operations Relations Associate will join our global HR Operations team at 5CA, which supports a diverse workforce across three regions: LATAM, APAC, and EMEA. This role is part of the EMEA team and will initially focus on supporting payroll countries such as Serbia, Bosnia and Herzegovina, Poland, and Türkiye, while also extending support to other EMEA countries where 5CA engages freelancers.

You'll play a key role in managing the day-to-day administrative and operational HR activities that keep our people processes running smoothly. In this role, you’ll collaborate closely with multiple teams, including Payroll, Talent Acquisition, Employee Engagement, Information Technology, Employee Relations Managers, and HR Business Partners to ensure that our HR services are delivered efficiently, consistently, and in compliance with local regulations—always with a focus on providing an excellent employee experience.

Please be aware that we are currently only considering candidates from North Macedonia.

Responsibilities

• Act as first point of contact for HR-related inquiries via the internal ticketing system, email and all other communication channels
• Manage employment and freelancer changes in the HRIS, including job changes, contract creation/termination, dismissal requests and more
• Support operational HR activities such as onboarding, offboarding, contract extensions, absence/time off management, benefits administration and audits
• Partner with Employee Relations Managers to ensure HR practices comply with internal policies and local labor laws
• Provide day-to-day administration and respond to first level questions related to leave, benefits and general HR policies
• Assist with HR process improvement and automation initiatives; troubleshoot and escalate technical issues
• Understand relevant employment legislation especially in EMEA payroll countries where 5CA operates such as Serbia, Bosnia and Herzegovina, Poland, Türkiye
• Coordinate the full employee lifecycle for EOR workers via the third-party platform (Deel), including onboarding, offboarding, contract management, job changes, and ongoing support—liaising with the EOR vendor to ensure smooth operations and compliance
• Complete ad-hoc projects, reporting tasks, and HR Documentation as required
• Collaborate closely with our Payroll team to effectively support compensation and incentives administration

About You

• Bachelor’s degree in Human Resources, Business Administration or a related field.
• 2+ years of experience in HR, employee relations or a related field.
• Experience in handling HR matters in at least one of the following countries: Serbia, Bosnia & Herzegovina, Poland, Türkiye.
• Worked in a fast-paced organization preferably in tech or similar industries.
• Fluent in English.
• Strong proficiency in Microsoft Office tools.
• Excellent communication and interpersonal skills; empathetic, service-minded approach with a focus on employee experience over task completion.
• Strong problem solving and conflict resolution skills.
• High level of confidentiality and discretion in handling sensitive information.
• Structured, detail-oriented, and accurate in task execution.
• Ability to work independently while managing multiple projects or country-specific processes.
• Critical thinking and analytical skills, especially in reporting and data interpretation.
• Tech-savvy, with proficiency in HR tools and software (previous experience with SAP SuccessFactors is a plus).
• Basic knowledge of labor laws in key EMEA countries (experience in any or most of these countries is a plus: Serbia, Bosnia & Herzegovina, Poland, Türkiye).

5CA Offers

• A remote position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
• A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness.
• Innovative digital tools, and continuous opportunities for learning and development.
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few.

Location

United Kingdom (Remote)