HR Operations Manager

Artis Recruitment Ltd; Bristol; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading recruitment firm is seeking an HR Shared Service Manager in Bristol to develop and deliver efficient HR services. The successful candidate will lead daily HR operations, oversee recruitment, and manage a team of HR Assistants. Key qualifications include strong HR process knowledge and experience leading HR Services. This full-time role offers a salary of £40,000 – £45,000 along with a strong benefits package including pension, holiday allowance, and more.

Benefits

Generous pension

Holiday allowance

Free parking

Subsidised gym

Subsidised restaurant

Retail discounts

Qualifications

• Proven experience leading an HR Shared Services or HR Operations function.
• Strong knowledge of employment legislation and HR best practices.
• Confidence using HR systems and reporting tools like Workday.

Responsibilities

• Lead daily operations of the HR Shared Services Centre.
• Manage performance against KPIs and SLAs for service excellence.
• Oversee end-to-end recruitment and screening processes.

Skills

Leadership in HR Shared Services

HR processes knowledge

Team performance management

Strong communication skills

Stakeholder management

Problem-solving skills

Continuous improvement mindset

Customer-focused approach

Tools

Workday

Job description

Artis HR are supporting a values-led organisation as they create a brand-new HR Shared Services function. They are now seeking an HR Shared Service Manager to lead the development and delivery of a high-quality, efficient and compliant HR service.

This is a newly created role with real scope to shape how HR services are delivered across the organisation. You’ll take ownership of day-to-day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer-focused experience across the full employee lifecycle.

Key Responsibilities

• Leading the daily operation of the HR Shared Services Centre, including the setup and management of an HR ticketing system
• Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
• Overseeing end-to-end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
• Leading, coaching and developing a team of HR Shared Services Assistants to drive engagement and performance
• Building strong relationships with managers and stakeholders across the organisation
• Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
• Contributing to the People senior leadership team, providing insight, reporting and recommendations

Key Requirements

• Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function
• Strong knowledge of HR processes, employment legislation and best practice
• Experience of managing team performance against KPIs
• Confidence using HR systems and reporting tools (Workday desirable)
• Strong communication, stakeholder management and problem-solving skills
• A continuous improvement mindset and customer-focused approach

This is a full-time role based in Bristol, with a salary of £40,000 – £45,000 plus an excellent benefits package including generous pension, holiday allowance, free parking, subsidised gym and restaurant, and retail discounts.

Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy

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