HR Office Manager

Portfolio Group; Leicester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading professional services consultancy in Leicester is seeking an HR Office Manager to drive operational excellence and support team performance. This role involves mentoring a team, ensuring client satisfaction, and managing operational protocols. Ideal candidates will possess strong HR management experience and leadership skills, aiming to make a significant impact within the company. Competitive compensation and growth opportunities available.

Qualifications

• Experience in HR management or office management.
• Strong leadership and mentoring abilities.
• Excellent client relationship management skills.

Responsibilities

• Mentor and monitor the team's performance.
• Oversee management protocols and KPIs.
• Liaise with clients regarding their requirements.
• Handle client complaints in a timely manner.
• Build and maintain a cohesive and motivated team.

Job description

Posted On : 12th August 2024

A progressive career opportunity for an HR Office Manager – to join an award-winning professional services consultancy. This is an exciting career opportunity working within a highly successful International company, where you will have the opportunity to make a genuine impact on the business with a focus on driving performance and developing a culture of operational excellence.

Providing clear leadership, technical support and ensuring day to day functional operation of the team meets productivity and quality standards.

Day-to-Day

• Mentoring and monitoring team, ensuring they provide commercially focused, quality advice to clients recognising gaps in knowledge recorded for training and development purposes.
• Overseeing the management of the team, ensuring all protocols and KPIs are met and client SLAs are adhered to with no work outstanding.
• Liaising with clients to discuss their requirements and needs, in accordance with policies and procedures.
• Ensuring client complaints relating to departmental issues are dealt with appropriately and within the SLA, making contact with the client and, if required, carry out complaint visits with a view to resolving the issues amicably in liaison
• Building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers ensuring best practice is shared across group companies.

This role offers an exciting opportunity to really make your mark within the business, with a focus on driving operational excellence, customer engagement through to developing products & services utilising the latest technology to maximise client growth opportunities.