HR Manager - Shared Services

Imperial War Museums; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public institution in London seeks an experienced HR Manager to lead their HR Officers team and oversee employee relations. The ideal candidate will have a CIPD Level 5 qualification or equivalent experience, strong communication skills, and a deep understanding of employment law. This pivotal role offers an opportunity to make a significant impact in the organization and enhance the employee experience.

Qualifications

• Proven experience leading a generalist HR support team or similar HR function.
• Strong knowledge of employment law and best practice.
• Excellent communication skills, with the ability to convey complex information clearly.

Responsibilities

• Lead and manage the HR Officers team, ensuring effective resolution of HR queries.
• Act as the key contact for HR Business Partners, coordinating support.
• Oversee HR communications, templates, and documentation.

Skills

Leadership

Employee relations

Communication

Compliance knowledge

Education

CIPD Level 5 qualification

Job description

Overview

This pivotal role sits at the heart of our People & Culture function. You’ll oversee first-line HR support, guide employee relations, and work closely with HR Business Partners to deliver both operational excellence and strategic initiatives. You’ll also collaborate with Payroll, Talent Acquisition, and HR Operations to ensure compliance, consistency, and a seamless employee experience.

Responsibilities

• Lead and manage the HR Officers team, ensuring effective triage and resolution of HR queries.
• Act as the key contact for HR Business Partners, coordinating support and planning capacity across workstreams.
• Provide expert guidance on employee relations, coaching and supporting early resolution of issues.
• Support complex HR cases, restructures, and change initiatives.
• Oversee HR communications, templates, and documentation for consistency and quality.
• Collaborate across HR functions to improve systems, processes, and employee experience.
• Monitor and report on key employee metrics and trends.
• Manage IWM’s Visa programme and ensure compliance with employment regulations.
• Contribute to strategic HR projects and support training delivery in partnership with L&D.

Qualifications

• CIPD Level 5 qualification (or equivalent experience)
• Proven experience leading a generalist HR support team or similar HR function
• Strong knowledge of employment law and best practice, with significant experience advising on employee relations
• Excellent communication skills, with the ability to convey complex information clearly and confidently to a range of audiences
• Ready to lead a team and make a real impact? Apply now and help us build a fantastic place to work at IWM.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.