HR Coordinator

QinetiQ Group plc; Boscombe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading defence technology company in the UK is seeking an HR Process Co-ordinator to manage and deliver complex HR administrative services. This role involves end-to-end process management across the employee lifecycle, ensuring compliance and operational excellence. Candidate requirements include NVQ Level 4 or CIPD Level 5 qualifications, alongside strong organisational skills and experience in HR operations. This is a great opportunity to grow within a dynamic team and contribute to the strategic goals of the company.

Benefits

Matched contribution pension scheme

Competitive holiday allowance

Options for health and dental insurance

Employee discount portal

Qualifications

• Demonstrable experience in HR operations or employee services.
• Familiarity with Success Factors workflows and reporting tools.
• Strong understanding of the full employee lifecycle.

Responsibilities

• Deliver high-quality HR operational services across the full employee lifecycle.
• Collaborate with various departments to deliver integrated services.
• Produce HR dashboards and reporting packs.

Skills

Organisational skills

Ability to multi-task

Decision making

Attention to detail

Education

NVQ Level 4 in Business Administration or CIPD Level 5

Tools

Success Factors

Workday

Job description

The HR Process Co‑Ordinator is responsible for delivering and coordinating complex HR administrative services. These include employee lifecycle changes, reward, benefits & organisation development administration, and cyclical people processes. The role ensures operational excellence and compliance, partners with Centre's of Expertise and HRBPs, and supports continuous improvement in employee experience, system workflows, and service metrics. The role holder will be part of the Employee Services team, which includes AskHR, Payroll, Talent Attraction, Onboarding and Manager Advice. This is a great role to build a breadth of knowledge across many core HR activities and also support the strategic owners of each activity in the People Leadership Team (PLT). As such this can be a great foundation for further career growth into more senior HR roles (we prefer candidates to hold or be willing to obtain CIPD Level 3 or 5).

Responsibilities

• End‑to‑End Process Management – Deliver high‑quality HR operational services across the full employee lifecycle, with a focus on consistency, accuracy and compliance.
• System and Data Oversight – Maintain workflows in Success Factors and support Workday configuration and reporting where needed; ensure accurate permissions and data integrity.
• Stakeholder Engagement – Collaborate with People Partners, Reward, Organisation Development, IT, Payroll and Recruitment to deliver integrated service and resolve issues efficiently.
• Continuous Improvement – Identify improvement opportunities in process, system and experience, and support the implementation of enhanced service models.
• Governance and Compliance – Ensure governance audit obligations are fulfilled through effective admin and control.
• Escalation Handling – Act as the escalation point for complex, ambiguous or high‑risk service queries.
• Data and Reporting – Produce HR dashboards and reporting packs; ensure delivery of cyclical performance, reward and attrition data.
• Team Capability – Support onboarding, training and capability development of colleagues through coaching and best‑practice sharing.

Key Capabilities / Knowledge

• Refer to core QinetiQ competency framework (Business, Personal, Leadership)
• Additional technical capability in Success Factors (basic configuration and reporting)
• Ability to coordinate and deliver across multiple service lines simultaneously
• Professional credibility in engaging with senior stakeholders and SMEs, including AskHR query triage and resolution
• Job evaluation admin and JD collation
• Bonus letters and reward statements
• Compressed working admin
• QinetiQ Hardship Fund admin
• Note‑taking for formal processes
• Workday reporting support
• Occupation Health referrals and progress management
• Organisational Development activity and support
• Pensions administration
• Annual cycle coordination and support (Performance Management, pay review, bonus)
• Interview scheduling and recruitment pack generation

When required

• Onboarding logistics (e.g., pre‑employment checks, IT coordination, induction planning)
• Contract generation and offer management
• Reference request fulfilment
• Employee lifecycle changes (e.g., manager, hours, location, title)
• Off‑boarding (resignations, leaver communication, exit survey triggering)

Additional Responsibilities and Qualifications

• Good organisational skills with the ability to multi‑task.
• Ability to work under time constraints.
• Able to make decisions based on own knowledge and experience.
• Priority setting & delivering accurate results to tight deadlines.
• Work well under pressure.
• Challenge and negotiate when confronted with problematic situations.
• Demonstrable experience in HR operations or employee services, ideally in a shared service or COE‑linked environment.
• Familiarity with Success Factors workflows and reporting tools.
• Strong understanding of the full employee lifecycle and cyclical HR processes.
• NVQ Level 4 in Business Administration or CIPD Level 5 (or equivalent experience preferred).
• Ability to manage high volumes with strong attention to detail and judgement.

The team sits within the broader Enterprise Services Function alongside other key service lines, such as IT and Financial Services, providing that alternate route for progression. It is a small team of four, highly capable, who expect you to be on‑site at least three days per week. The most important requirement is a high agency (can‑do mindset) and a positive energy for the work and team.

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow – we are creating it. From cutting‑edge defence technology to ground‑breaking innovations our mission is to empower and protect lives. Join us as an HR Coordinator at our Farnborough site, where you will have the opportunity to work with cutting‑edge technology in partnership with some of the most brilliant minds.

As we continue to grow into new markets around the world, there has never been a more exciting time to join QinetiQ. Our formula for success is an appetite for innovation and the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential.

Benefits

• Matched contribution pension scheme, with life assurance.
• Competitive holiday allowance, with the option to purchase additional days.
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance.
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more.
• We support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme.
• Volunteering opportunities – helping charities and local community.

Recruitment Process

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting. Applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which may mean factors such as nationality or previous nationalities affect the roles that you can be employed in. For further information on National Security Vetting, please see the link below: