HR Administrator

Intrum; Reigate; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading credit management service provider in the UK is seeking an HR Administrator for a 12-month fixed-term role. The successful candidate will support employee lifecycle processes and provide exceptional customer service across HR activities. Applicants should possess HR administration experience, a strong attention to detail, and excellent communication skills. The position offers a competitive benefits package, a supportive work culture, and opportunities for personal development, ideal for those looking to grow in a dynamic environment.

Benefits

Competitive salary

33 days of holidays

Private medical insurance

Gym membership discounts

Pension scheme

Qualifications

• Previous HR administration experience is required.
• Excellent with numbers and spreadsheets.
• Proactive attitude and adaptability to changing needs.

Responsibilities

• Support day-to-day People Services functions.
• Manage employee lifecycle processes.
• Act as a key point of contact for HR queries.
• Maintain the HR Information System, Workday.

Skills

Attention to detail

Excel proficiency

Effective communication

Adaptability

Work ethic

Job description

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

You don’t become the industry leader with average HR hires.

There are plenty of reasons Intrum sets the standards for others to follow. One is definitely the calibre of our global HR talent. Discover how you’ll grow by making a difference at Intrum UK as a HR Administrator – 12-month fixed term.

This role will be involved in the entire lifecycle of employees during their time with Intrum and will support the essential day‑to‑day People Services function. You will support across HR and onboarding activities providing an exceptional level of customer service to all employees.

There will be opportunities for you to gain experience in supporting all business divisions across the UK. This role will suit someone who has a HR administration background in a fast‑paced company. This role is an integral part of a collegiate, ambitious, and highly professional HR People team that aims to always drive innovation, efficiencies, and progressive people solutions to ensure we continue to be an employer of choice.

This role can be based at either our Reigate or Manchester offices, with the flexibility to work from home.

The role.

• Be a key point of contact for all people‑related queries, being the friendly face of the People Team and providing an exceptional level of customer service to all employees.
• Complete transactional HR and onboarding activities accurately and efficiently.
• Act as first point of contact for incoming HR and onboarding queries including monitoring emails and answering phone enquiries.
• Taking accountability to manage employee lifecycle process: Starters, Probation, Leavers and Contractual changes.
• Day‑to‑day management of our HR Information System, Workday, and ensuring all employee records are kept up to date and accurate.
• Coordination and processing of employee documents throughout the employee lifecycle as required, e.g., promotion and annual pay changes, as well as other contractual changes.
• Supporting the administration of all employee benefits, and day‑to‑day management of our benefits system and pension portal.
• Regular reporting and management of holiday and absence records as well as ad hoc reporting needs.
• Maintain an up‑to‑date knowledge of HR processes.
• Contribute towards providing meaningful analytics to enable business improvement (e.g., exit interview summaries, absence data, headcount reports, starter and leaver reports).
• Timely creation, collection and storing of accurate documentation.
• Maintain and update the HR system.

About you.

• Previous administration experience, with excellent attention to detail is a must.
• Excellent with numbers and spreadsheets.
• Able to prioritise a busy and demanding workload, can be flexible and has the ability to adapt to the evolving needs of the business.
• Acts with discretion, integrity and professionalism at all times and can communicate effectively and openly with people of all levels.
• Proactive, takes on the challenge of unfamiliar tasks and is passionate about creating a first‑class employee experience.
• Strong work ethic and a desire to work in a fast‑paced role and passion about creating an awesome employee experience.
• Effective English communication skills (verbal & written).

What we offer: At Intrum we offer not only a challenging and rewarding career but also:

• Lifestyle: A competitive salary and attractive benefits package including 33 days holidays including bank holidays upon commencement, with the ability to buy more or sell back. You can participate in gadget schemes and give as you earn charity donation schemes. Contributory workplace pension scheme. Additionally, you’ll get an extra day to celebrate your birthday.
• Opportunities to grow: You’ll receive training and coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
• Health: You’ll have access to private medical insurance, life assurance, and more.
• Wellbeing: You’ll enjoy discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme. You’ll also have sociable working hours and breakfast snacks provided in the office.
• Supportive, open, and value‑driven culture: Ethics. Dedication. Solutions. Empathy. Our values aren’t just words hanging in the reception. They guide us all daily. It’s what makes our culture inclusively open, inspiringly supportive and rich in diverse perspectives. It’s why Intrum is a natural home for people ready to make a difference. And it’s why people like you recognise this is the place to do just that.

How to apply:

If you are interested in this position and believe you have the right experience, please send your English CV via the “apply button”. Are you curious and have some questions? You’re welcome to contact our recruitment team for more information.

Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

About Intrum:

Enabling financial health for people, businesses, and society.

Intrum is Europe’s leading credit management services provider, helping businesses secure payments while supporting consumers in regaining financial stability across 20 European countries.

With 9,000 dedicated employees, we work every day to create sustainable financial solutions.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our three leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre‑employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file. You must not have excessive default balances and any outstanding debt will be considered on a case‑by‑case basis.

(Strictly No Recruitment Agencies Please)

Ready to support people and processes that make a difference?

Apply now and help us strengthen HR operations, enhance employee experience, and contribute to Intrum’s mission of building a sound and supportive workplace.

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!