HR Admin Assistant 12-Month FTCSecondment

West Midlands Police; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional law enforcement agency in Birmingham is seeking an HR Admin Assistant to deliver exceptional customer service and support a collaborative team environment. The role requires strong communication skills and a proactive approach to engage with a diverse range of people. Candidates should have a passion for customer service and a willingness to learn. The position is full-time, working Monday to Friday, and successful candidates must pass vetting and medical checks.

Qualifications

• Proactive individual with a passion for customer service.
• Able to engage with a diverse range of people.
• Keen willingness to learn and fill knowledge gaps.

Responsibilities

• Assist in delivering first-class customer services across multiple channels.
• Respond promptly to customer inquiries via various methods.
• Place customer experience at the heart of service delivery.

Skills

Strong communication skills

Customer service

Proactive engagement

Collaboration

Job description

Description

West Midlands Police is seeking a dynamic and passionate HR Admin Assistant to join our team! This is an exciting opportunity to provide first-class multi-channel customer-focused services while contributing to the safety and wellbeing of the West Midlands region.

Key Responsibilities

• Assist in delivering first-class customer services across multiple channels.
• Become knowledgeable in all aspects of HR policies processes systems service level agreements and performance targets.
• Collaborate with a goal-oriented team to achieve outstanding outcomes for our customers.
• Respond promptly to customer inquiries via face-to-face interactions emails phones and letters ensuring all services are delivered right the first time on time and in the simplest manner.
• Place the customer experience at the heart of every service delivered.
• Actively promote the use of self-service and new ways of working empowering customers with the tools they need.
• Provide innovative recommendations to improve service quality cost-effectiveness and overall customer satisfaction.

What We Are Looking For

• A proactive individual with a passion for customer service and a drive to excel in your role.
• Strong communication skills and the ability to engage with a diverse range of people.
• A keen willingness to learn and quickly fill knowledge gaps.
• A collaborative team player who thrives in a goal-oriented environment.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Vetting

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role this will include a full background & financial disclosure as part of the vetting process.

Medical

Appointment to this role will be dependent upon successfully medical checks which may include a drugs test and if required a fitness test.

Hours

Monday to Friday - 08 : 00 - 16 : 00

Interviews

Interview dates to be confirmed.

Contact

For further information please contact Natalie James-Wall () or Rohini Begum ().

Disability Confident Leader

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a Disability Confident Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example : in certain recruitment situations such as high-volume seasonal and high-peak times the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled these circumstances the employer could select the candidates who best meet the essential criteria for the job as they would do for non-disabled applicants.

Diversity and Inclusion Vision

Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities

Required Experience

Contract

Key Skills

Computer Science,Bidding,ICWA,Air Ticketing,Aircraft,Field Sales

Employment Type

Full-Time

Experience

years

Vacancy

1