Housing with Support Manager

Metropolitan Housing Trust; Greater London; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading housing association in the UK is seeking a Housing with Support Manager to assist older residents in maintaining their independence. The ideal candidate will have experience in delivering a high-quality housing management service, be knowledgeable about relevant legislation, and possess strong communication and IT skills. This role is full-time, offering a supportive work environment with multiple employee benefits and opportunities for personal development.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension with matched contributions

Hybrid working options

Life assurance cover

Employee Assistance Programme

Qualifications

• Knowledge of relevant housing legislation for older residents.
• Experience in supporting vulnerable populations.
• Strong IT and communication skills required.

Responsibilities

• Manage referrals and arrange property viewings.
• Carry out home visits and tenancy audits.
• Provide advice on rent management and welfare benefits.
• Support residents in reporting repairs and handling issues.

Skills

Knowledge of legislation relevant to older residents and sheltered housing

Understanding of welfare benefits and tenancy rights

Experience supporting vulnerable older people with housing and wellbeing needs

Excellent communication skills

Strong IT skills (Microsoft Word, Excel, Outlook)

Awareness of safeguarding procedures

Education

QCF Diploma or NVQ Level 3 in Health & Social Care or Housing

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

The role

Location: Hendon - West Thorpe Garden - NW4 2TU

Salary: £31,335 - £32,984 (Dependent upon experience)

Contract: Full Time Permanent 37.5hrs per week

Are you passionate about supporting older people to live independently in a safe and welcoming community? Join us at MTVH as a Housing with Support Manager and make a real difference every day.

About this role

Our sheltered housing service provides on-site housing management and support for customers aged 55 and over, helping them maintain independence, choice, and control over their lives. We create a vibrant and secure environment where residents can enjoy an active social life if they choose.

As a Sheltered Housing Officer, you'll deliver a high-quality housing management service across our schemes, ensuring properties are well-maintained, safe, and compliant. You'll be the first point of contact for residents, offering advice, support, and practical solutions to help them thrive.

What You'll Do

• Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.
• Carry out home visits after move-in and regular tenancy audits to ensure residents are settled and supported.
• Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
• Support residents to report repairs, address anti-social behaviour, and maintain safe homes.
• Promote independence by signposting to community resources and specialist services.
• Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
• Arrange property adaptations to meet individual needs and maintain suitability.

What We're Looking For

Essential:

• Knowledge of legislation relevant to older residents and sheltered housing.
• Understanding of welfare benefits and tenancy rights.
• Experience supporting vulnerable older people with housing and wellbeing needs.
• Excellent communication skills and ability to work independently and as part of a team.
• Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy.
• Awareness of safeguarding procedures and local support pathways.

Desirable:

• QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.

Personal Attributes

• Flexible and adaptable to meet customer needs.
• Assertive yet empathetic when dealing with sensitive issues.
• Highly organised with the ability to prioritise and manage workload effectively.

To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring Service, which will include a check of the Adult Barred list, once an offer employment is made. A new check will be completed every three years.

Please note :- we do not currently offer visa sponsorship.

What's in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: https://view.pagetiger.com/bksiskh/001