Housing Transactions Officer (P01630)

Welwyn Hatfield Borough Council; United Kingdom; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A local government organization in the UK is seeking a Housing Transactions Officer to manage and maintain rent accounts for council tenants. The role involves providing comprehensive housing rent services, ensuring accurate account processing, and delivering excellent customer service. Ideal candidates will have experience in a customer accounts environment and strong English communication skills. This position offers a starting salary of £28,426 with progression opportunities and hybrid working arrangements.

Benefits

Local Government benefits including pension scheme

Generous annual leave allowance

Qualifications

• Experience in a customer accounts related environment.
• Ability to converse at ease with members of the public and provide advice in accurate spoken English.

Responsibilities

• Provide a proactive, comprehensive back-office housing rent transactions service.
• Undertake all aspects of rent accounting for dwelling and garage tenancies.
• Manage individual rent accounts and carry out accurate and timely system processing.
• Collaborate with internal colleagues to deliver excellent customer service.

Skills

Experience in a customer accounts related environment

Ability to converse at ease with members of the public in spoken English

Job description

Overview

Housing Transactions Officer (P01630) Starting salary £28,426 with potential progression to £34,011 on achieving designated skills and experience. 37 hours (hybrid working).

You will provide a proactive, comprehensive and high-quality back-office housing rent transactions service through the management and maintenance of the rent accounts for council tenants of Welwyn Hatfield. You will undertake all aspects of rent accounting for dwelling and garage tenancies in accordance with current audit, accounting and legislative practice and process and manage individual rent accounts carrying out accurate and timely daily, weekly and monthly system processing. This role offers variety and the opportunity to work closely with internal colleagues while delivering excellent internal customer service.

Responsibilities

• Provide a proactive, comprehensive back-office housing rent transactions service through management and maintenance of rent accounts for council tenants.
• Undertake all aspects of rent accounting for dwelling and garage tenancies in line with current audit, accounting and legislative practice.
• Manage individual rent accounts and carry out accurate and timely daily, weekly and monthly system processing.
• Collaborate with internal colleagues and deliver excellent internal customer service.

Requirements / Qualifications

• Experience in a customer accounts related environment.
• Ability to converse at ease with members of the public and provide advice in accurate spoken English (essential).

Working Arrangements & Location

Office in White Lion Square, Hatfield. Flexible working arrangements available.

Benefits & Values

• Local Government benefits including pension scheme and generous annual leave allowance.
• Values: Collaborative, Open, Responsible and Excellent.

Additional Information

Closing date for applications: 16 October 2025. Remote assessments will be held on 21 October 2025. Interviews will be held on 24 October 2025.

We do not provide visa sponsorship for employment in the UK.