Housing Systems Improvement Officer

Informed Recruitment; Remote; GBP 35,000 - 50,000; Full time

Job summary

A social enterprise consultancy is seeking a Systems Improvement Officer to provide support for property management applications. The role involves application support, system development, and help desk services, contributing to customer satisfaction. Ideal candidates will have experience in second line support and systems improvement, with skills in SQL and ITIL practices. The position is remote, offering a competitive salary and benefits package including excellent pension and professional development opportunities.

Benefits

Competitive salary

Excellent pension

Training opportunities

Leave entitlement

Qualifications

• Experience providing at least second line support on software applications.
• Strong analytical and critical thinking skills.
• Excellent verbal and presentation communication skills.

Responsibilities

• Provide application support and system maintenance.
• Handle help desk support and customer queries.
• Investigate root causes of system issues.

Skills

Second line support

Systems Analysis & Improvement

Incident management

Property management applications

Office 365

ITIL practices

Tools

SQL scripting

SharePoint

Azure

Job description

Job Description

Are you an experienced Systems Analyst Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems Improvement Officer to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement.

The purpose of the role will be to provide application support system development and maintenance including help desk support handling telephone queries & deskside support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call measuring quality resolutions and timing. You will also be involved in ad hoc project work the investigation & root cause analysis of underlying system issues as well as helping with systems configuration data conversion and testing where necessary.

Must Have

• Experience providing at least second line support / systems administration on software applications.
• Systems Analysis & Improvement
• Incident and problems management.
• Experience of supporting a property management application such as NEC Housing MRI Housing Capita ONE / OPENHousing Aareon QL Civica Cx MIS ActiveH or similar.
• Office 365 applications
• Experience working in an ITIL environment.

Nice to Have

• Configuration
• SQL scripting or querying
• SharePoint
• Information / Application Security
• ITIL v3 certification
• Azure

As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer. This role describes you then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is remotely based. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension leave entitlement as well as training and professional development opportunities.

Required Experience : Unclear Seniority

Key Skills : Section 8,Public Health,Data Collection,Ellucian,Banking,Fair Housing Regulations,LIHTC,Budgeting,Economic Development,Real Estate Law,Logistics,Statistical Analysis

Employment Type : Full-Time

Experience : years

Vacancy : 1