Housing Support Worker

Nacro's Cas; Wigan; On-site; GBP 22,000 - 30,000; Full time

Job summary

A community support organization in Wigan is looking for resilient individuals to join their team. The role involves assessing support needs, property management, and collaboration with various services to help individuals reintegrate successfully into society. Candidates should possess excellent problem-solving skills and a full UK driving license, with a focus on engaging with people and managing priorities effectively. The position offers flexible working options and ample holiday benefits.

Benefits

25 days holiday + bank holidays

Occupational sick pay exceeding statutory requirements

Flexible working options

Qualifications

• Strong interest in engaging with people and adapting communication styles.
• Ability to manage multiple priorities professionally.
• Competence in using Outlook, Word, and Excel.

Responsibilities

• Assess individual support needs and create safety plans.
• Ensure properties meet Decent Homes Standard and address maintenance issues.
• Collaborate with probation services and housing authorities.

Skills

Engaging with people

Problem-solving

Excellent organisational skills

Competent ICT skills

Job description

This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime‑free) independent lives.

Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments. Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing‑related matters. Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

Who Will Thrive in This Role?

Resilient individuals who know how to maintain a healthy work‑life balance. Problem‑solvers who enjoy thinking creatively to overcome challenges. Emotionally intelligent people who understand and respond to human behaviour. Team players eager to collaborate and contribute positively.

Essential Skills & Qualities

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro's wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Essential Requirements

• Full UK driving license
• Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
• Willingness to travel for business purposes.
• Enhanced DBS check and Prison Clearance required.

Benefits

• 25 days holiday + bank holidays.
• Occupational sick pay exceeding statutory requirements.
• Flexible working options, including the ability to work from home between property visits and manage your meetings with service users around personal constraints.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

Join Nacro's CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.